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- Tasks: Coordinate out of area breakdowns and ensure excellent customer communication.
- Company: Join a world-class engineering company with a strong reputation.
- Benefits: Competitive salary, medical and dental plans, life assurance, and pension scheme.
- Why this job: Make a real impact by providing top-notch service to customers.
- Qualifications: Full driving licence, effective team player, and excellent time management skills.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a full-time Out of Area Service Coordinator responsible for out of area customers at our Head Office in Farnham. As a Service Coordinator, the role will involve coordination of all out of area breakdowns that are not within the Greenshields JCB operating area, while ensuring excellent customer communication and service levels. The Coordinator will build strong relationships with the dealer network to treat out-of-area jobs with the same care as in-area jobs.
The role requires a high volume of administrative duties, including:
- Creating accurate reports for all National Accounts
- Issuing estimates
- Invoicing for both out-of-area work
- Supporting the Service team during periods of annual leave with retail/internal invoicing
Key responsibilities include:
- Coordinating all out of area breakdowns and follow up communication with customers
- Maintaining excellent levels of Customer Satisfaction
- Reconciling or querying sublets to ensure queries and payments are resolved promptly
- Invoicing all completed jobs, ensuring POs and content is correct
- Ensuring all FSI’s are booked and completed
- Ensuring all reports are accurate, managed and distributed as required
Key skills we are looking for:
- Full Driving Licence
- Effective team player
- Excellent time management skills; able to prioritise time and work well under pressure
- The ability to provide high levels of customer care
- Willingness to help both internal and external customers
- Proactive, flexible and positive can-do attitude
In return, you will receive:
- Salary based on experience, get in contact for further information
- Medical and Dental Cash Plan scheme
- Life Assurance
- Contributory Pension scheme
- Uniform
This is a fantastic opportunity to work alongside a world-class engineering company!
Out of Area Service Coordinator employer: Greenshields JCB Limited
Contact Detail:
Greenshields JCB Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Area Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Greenshields JCB. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company and its values, and think about how your skills match the role of Out of Area Service Coordinator. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help you get comfortable talking about your experience and how you can provide top-notch customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Out of Area Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Out of Area Service Coordinator role. We want to see how your skills align with our needs, so don’t be shy about showcasing your customer service and administrative prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a positive attitude, so let your personality come through while keeping it professional.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since the role involves a lot of coordination and reporting. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at Greenshields JCB!
How to prepare for a job interview at Greenshields JCB Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Out of Area Service Coordinator. Familiarise yourself with the key tasks like coordinating breakdowns and maintaining customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Care Skills
Since this role heavily focuses on customer communication, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or built strong relationships, as this will highlight your ability to meet their expectations.
✨Demonstrate Your Organisational Skills
With a high volume of administrative duties involved, be ready to discuss how you manage your time and prioritise tasks. Share strategies you use to stay organised, such as using tools or methods that help you keep track of multiple responsibilities effectively.
✨Be Proactive and Positive
The company values a proactive and positive attitude, so come prepared to discuss how you approach challenges with a can-do mindset. Share examples of times when you took initiative or adapted to changing circumstances, showing that you're flexible and ready to contribute.