Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service engineers and manage breakdowns to ensure quick resolutions.
- Company: Join a world-class engineering company with a supportive team culture.
- Benefits: Competitive salary, medical and dental plans, life assurance, and pension scheme.
- Why this job: Be the key link in delivering excellent customer service and support.
- Qualifications: Driving licence, strong teamwork, time management, and customer care skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a full-time Service Controller at our Head Office in Farnham. Our Service Controllers are an integral part of our Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.
The Service Controller is responsible for co‑ordinating service engineers from your allocated depot, booking in all breakdowns and jobs logged for the area and following up the day to day role by inputting engineer’s timesheets and invoicing all completed retail repairs.
- Co‑ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
- Create estimates when additional work is found and send to the customer within 24 hrs.
- Keep constant communication with the customer to give them updates on all live breakdowns.
- Contributing effectively to administration processes.
- Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic.
Key skills we are looking for:
- Driving Licence
- Effective team player
- Excellent time management skills; able to prioritise time and work well under pressure
- The ability to provide high levels of customer care
- Willingness to help both internal and external customers
- Proactive, flexible and positive can‑do attitude
In return, you will receive:
- Salary based on experience, get in contact for further information
- Medical and Dental Cash Plan scheme
- Life Assurance
- Contributory Pension scheme
- Uniform
This is a fantastic opportunity to work alongside a world‑class engineering company!
Service Controller in London employer: Greenshields JCB Limited
Contact Detail:
Greenshields JCB Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service control. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've effectively managed time, resolved conflicts, or provided excellent customer care in past roles. This will help us see how you fit into our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our world-class engineering company.
We think you need these skills to ace Service Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Controller role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. Whether it’s through your writing style or how you present your experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Greenshields JCB Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with the key tasks like coordinating service engineers and managing breakdowns. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role involves constant communication with customers and team members, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved conflicts or kept clients updated during stressful situations. This will highlight your ability to maintain professionalism under pressure.
✨Demonstrate Your Time Management Abilities
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific strategies or tools you use to stay organised, especially when juggling multiple breakdowns or jobs. This will reassure them that you can handle the fast-paced environment of the Service Department.
✨Emphasise Your Customer Care Approach
Prepare to talk about your commitment to providing high levels of customer care. Share anecdotes that illustrate your proactive attitude and willingness to go the extra mile for both internal and external customers. This will show that you align with their values and are ready to contribute positively to their team.