At a Glance
- Tasks: Manage customer relationships and ensure top-notch service across multiple depots.
- Company: Join a world-class engineering company with a strong focus on customer satisfaction.
- Benefits: Competitive salary, medical and dental plans, life assurance, and continuous training.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and leading a dedicated team.
- Qualifications: Experience in construction and customer management; strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a Regional Customer Support Manager to develop and maintain customer relationships to ensure that high levels of customer satisfaction are maintained, customer accounts and queries are resolved, whilst maximising the opportunity to sell service contracts, parts and attachments.
As a Regional Customer Support Manager, you will report to the Group Service Manager and support with all aspects of depot maintenance, fixtures and fittings for the 4 depots you have been allocated. As part of supporting the customers to ensure excellent levels of service, you will be required to line manage all Workshop Foreman, Workshop Engineers, Field Based Engineer and liaise with the appropriate Service Controllers to deliver outstanding customer service and response to minimise customer machine downtime across the depots in your remit. You will work with the Support Manager to collaborate on Health and Safety to ensure compliance within the depots and work undertaken in the field.
Responsibilities
- Maintain and exceed excellent customer relations/expectations and instil customer care values in all employees, whilst maintaining profitability.
- Liaise closely with other Aftermarket Managers and Workshop Foremen to promote a uniformed standard of work.
- Investigate all customer queries and resolve within a timely manner.
- Make regular visits to depots to ensure depot maintenance is to company expected Health & Safety standards.
- Provide out of hours cover when required.
- Liaise with JCB to ensure speedy resolution of customer and operational issues.
Key Skills
- 10+ years working in construction with a focus on managing customers and engineers (ideal, not essential)
- Experience managing customer and large accounts
- Excellent verbal and written communication
- Excellent attention to detail
- Proficiency with MS 365
- Full Clean UK Driving Licence
Benefits
- Salary based on experience, get in contact to find out more
- Medical and Dental Cash Plan scheme
- Life Assurance
- Contributory Pension scheme
- Uniform
- Continuous JCB and In-house training
This is a fantastic opportunity to work alongside a world-class engineering company!
Regional Customer Support Manager in Farnham employer: Greenshields JCB Limited
Join a world-class engineering company as a Regional Customer Support Manager, where you will thrive in a supportive work culture that prioritises customer satisfaction and employee development. With competitive benefits including a contributory pension scheme, medical and dental cash plans, and continuous training opportunities, you will be empowered to grow your career while ensuring exceptional service across multiple depots. Experience the unique advantage of working in a dynamic environment that values teamwork and innovation, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Support Manager in Farnham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Customer Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer service approach and think of examples from your experience that align with their expectations. This will show them you're not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Regional Customer Support Manager, you'll need to convey information clearly and effectively. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Regional Customer Support Manager in Farnham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Customer Support Manager role. Highlight your experience in managing customer relationships and any relevant construction industry experience. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've maintained customer satisfaction and resolved queries in the past. We love a good story!
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Greenshields JCB Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've maintained customer satisfaction and resolved queries in the past. This role is all about relationships, so show them you know how to build and maintain those!
✨Show Off Your Team Management Skills
Since you'll be managing Workshop Foremen and Engineers, it's crucial to highlight your leadership experience. Prepare to discuss how you've successfully led teams, handled conflicts, and ensured everyone is on the same page when it comes to customer care.
✨Get Familiar with Health & Safety Standards
This job involves ensuring compliance with Health and Safety standards across depots. Brush up on relevant regulations and be prepared to discuss how you've implemented safety measures in previous roles. It shows you're proactive and take these matters seriously.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think of situations where you've had to resolve customer issues quickly or manage a crisis. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
