At a Glance
- Tasks: Support customers with technical onboarding, ensuring a smooth setup process using virtual servers.
- Company: Join GreensafeIT, a leader in IT recycling and services with a collaborative culture.
- Benefits: Enjoy staff discounts, company events, a referral scheme, and access to a fully equipped gym.
- Other info: Dynamic role with opportunities for growth and collaboration with senior engineers.
- Why this job: Make a real impact by helping customers transition smoothly into their new IT environments.
- Qualifications: Experience with virtual servers, Windows Server, and networking fundamentals is essential.
Location: Kidderminster
Salary: £35,000-£40,000 per annum
Job Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary.
As an IT recycler and supplier of IT Services, we have overseen more than 3 million devices through the IT lifecycle and are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.
Join our team and help deliver a smooth technical onboarding experience for customers using GreensafeIT’s Windows imaging and build services. You’ll work with customers to gather requirements, co-ordinate secure connectivity (VPN and server access) and provision onboarding environments using virtual servers. You’ll also complete essential networking tasks, create clear onboarding documentation, and support the handover of customers into our BAU delivery teams. This is a hands-on technical role where you’ll collaborate with customers, third parties, and senior engineers, handling setup and configuration while escalating more complex architecture or security decisions when needed.
Key Responsibilities:
- Support the end-to-end technical onboarding of customers into GreensafeIT Windows imaging and build services, ensuring a smooth and structured setup process.
- Work with customers to gather, document, and validate technical requirements needed to successfully onboard their environments.
- Co-ordinate secure connectivity between customer environments and GreensafeIT, including arranging VPN access and server connectivity with customers and relevant third parties.
- Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery.
- Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and GreensafeIT infrastructure.
- Produce and maintain clear technical onboarding documentation, including environment configuration details and setup procedures.
- Collaborate with internal teams to ensure onboarding activities are completed efficiently and aligned with operational standards.
- Support the transition of newly onboarded customers into Business-as-Usual (BAU) delivery teams once onboarding is complete.
- Troubleshoot and resolve technical issues encountered during onboarding, coordinating with relevant stakeholders where required.
- Escalate complex technical, architecture, or security decisions to senior engineers while ensuring progress continues within onboarding activities.
Competencies & Behaviours:
- Hands-on experience creating and configuring virtual server environments using platforms such as VMware, Hyper-V, Azure, AWS, or similar technologies aligned to enterprise infrastructure.
- Working knowledge of Windows Server administration, including installation, patching, user access management, permissions, and core service configuration.
- Solid understanding of networking fundamentals, including IP addressing, subnets, DNS, routing, gateways, ports, VPN connectivity, and certificate usage in practical environments.
- Familiarity with Windows device imaging and build processes, with exposure to tools such as MDT, SCCM, Autopilot, or Intune, including driver management and application packaging.
- Understanding of security best practices and system hardening principles, including least privilege access, multi-factor authentication (MFA), and audit or compliance controls.
- Experience using IT service management (ITSM) platforms for incident and request management, change control, and maintaining technical documentation or runbooks.
- Basic knowledge of PowerShell scripting or automation (desirable), with an interest in improving efficiency through scripting or tooling.
- Strong documentation skills with a high level of attention to detail, ensuring onboarding processes and environment configurations are accurately recorded.
- Excellent communication and interpersonal skills, with the ability to work confidently with customers, third parties, and internal technical teams.
- Highly organised and process-driven, able to manage multiple onboarding activities simultaneously while maintaining quality, accountability, and a strong customer focus.
Benefits:
- Staff discount online store
- Company events
- Refer a friend Scheme - £150+
- On-site Fully Equipped Gymnasium
To Apply:
If you feel you are a suitable candidate and would like to work for Green Safe IT, please do not hesitate to apply.
Technical Onboarding Engineer in Summerfield employer: GreensafeIT
Greensafe IT is an exceptional employer located in Kidderminster, offering a dynamic work environment where employees can thrive. With a strong focus on operational efficiency and compliance, the company provides ample opportunities for professional growth and development, alongside benefits such as a fully equipped gym and staff discounts. Join a team that values effective communication and teamwork, ensuring that every employee plays a vital role in delivering high service standards.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Onboarding Engineer in Summerfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GreensafeIT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GreensafeIT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GreensafeIT!
✨Direct Apply to GreensafeIT
Let's not forget to apply directly through the GreensafeIT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Onboarding Engineer in Summerfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GreensafeIT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GreensafeIT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GreensafeIT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
