Services Co-Ordinator - Internal Engineering
Location: Droitwich
Salary: £25,000 per annum
Vacancy Type: Full TimeContract
Hours: Mon-Fri working hours 37.5 hour a week
The Service Coordinator plays a key role in supporting the Internal Engineering function, with a primary focus on the Breakfix service (reactive repair and maintenance). This is a fast-paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service.
The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration.
As a Service Coordinator, the responsibilities are varied and require flexibility, covering a wide range of duties within the scope of the role.
At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do.
Key Responsibilities
- Act as the first point of contact for customers, providing service information, updates, and responding to queries.
- Build and maintain strong relationships with customers, suppliers, and key stakeholders.
- Ensure accuracy and attention to detail when preparing and issuing quotations.
- Maintain accurate records in the system, particularly in relation to stock movements.
- Proactively manage customer expectations by providing timely updates on repair progress.
- Generate and deliver customer reports, including stock levels, dispatch status, and service performance.
- Collaborate effective with key internal teams, including Technicians, Warehouse, and Sales.
- Liaise with external partners such as customers, suppliers, and logistics providers.
- Monitor and drive Technician activity to ensure compliance with agreed SLAs.
Skills and Qualifications
- Previous experience in a customer-facing role.
- Outstanding customer service skills with a professional and approachable manner.
- Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel).
- High attention to detail and accuracy in data entry.
- Excellent verbal and written communication skills.
- Proactive, adaptive, and able to respond effectively to changing priorities.
- A collaborative team player, committed to supporting colleagues and ensuring service success.
- Strong organisational and time management skills, with the ability to prioritise effectively.
Benefits
- Staff discount online store
- Company events
- Refer a friend Scheme - £150+
- On-site Fully Equipped Gymnasium
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Services Coordinator - Internal Engineering employer: GreensafeIT
Greensafe IT is an exceptional employer located in Kidderminster, offering a dynamic work environment where employees can thrive. With a strong focus on operational efficiency and compliance, the company provides ample opportunities for professional growth and development, alongside benefits such as a fully equipped gym and staff discounts. Join a team that values effective communication and teamwork, ensuring that every employee plays a vital role in delivering high service standards.
StudySmarter Expert Advice🤫
We think this is how you could land Services Coordinator - Internal Engineering
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
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Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
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While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like GreensafeIT, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to GreensafeIT specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at GreensafeIT
✨Know Your Manufacturing Processes
Before you walk into the interview with GreensafeIT, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like GreensafeIT value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
