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- Tasks: Deliver top-notch customer service via phone, email, and chat while resolving enquiries.
- Company: Leading IT recycler with a focus on sustainability and customer satisfaction.
- Benefits: Permanent contract, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Join a dynamic team and make a difference in the IT lifecycle management.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Droitwich
Salary: £ per annum
Job Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary.
As an IT recycler and supplier of IT Services, we have overseen more than 3 million devices through the IT lifecycle and are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.
The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and chats.
- Resolve enquiries and process orders.
- Ensure timely resolution or escalation of issues.
- Maintain accurate CRM updates.
- Collaborate with internal teams to meet customer needs.
- Capture feedback and identify trends for continuous improvement.
Services Co-Ordinator - ITAD employer: GreensafeIT
Contact Detail:
GreensafeIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Co-Ordinator - ITAD
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer enquiries across various channels, being clear and confident in your speech will set you apart. Try role-playing with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace Services Co-Ordinator - ITAD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Co-Ordinator role. Highlight your experience in customer service and IT, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of the IT lifecycle and customer service excellence.
Show Off Your Communication Skills: Since this role involves handling enquiries across various channels, make sure your application showcases your communication skills. Whether it's through clear writing or examples of past interactions, we want to see how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at GreensafeIT
✨Know Your Stuff
Make sure you brush up on your knowledge of IT recycling and the services offered by the company. Familiarise yourself with their processes, products, and any recent news in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Customer Scenarios
Since the role involves delivering a high-quality customer experience, think about common customer scenarios you might face. Prepare responses that demonstrate your problem-solving skills and ability to handle enquiries efficiently. Role-playing these situations can really help you feel more prepared.
✨Show Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked with others in the past. Share examples of how you’ve contributed to team success or improved processes. This will highlight your ability to work well with internal teams and support continuous improvement.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the company's approach to customer feedback or how they measure success in the role. This shows that you’re thinking critically about how you can contribute and grow within the company.