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- Tasks: Deliver top-notch customer service via phone, email, and chat while resolving enquiries and processing orders.
- Company: Join Greensafe IT, a leader in IT recycling and services with a vibrant team culture.
- Benefits: Enjoy staff discounts, company events, a referral scheme, and access to a fully equipped gym.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in the IT lifecycle and customer satisfaction.
- Qualifications: Strong communication skills and ability to handle multiple tasks efficiently.
The predicted salary is between 21157 - 24784 £ per year.
Location: Droitwich
Salary: £21,157.50 - 24,784.50 per annum
Job Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary.
As an IT recycler and supplier of IT Services, we have overseen more than 3 million devices through the IT lifecycle and are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.
The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner.
- Provide detailed information about products and services, answer queries, and offer solutions based on customer needs.
- Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary.
- Assist with order placement, processing, tracking, and returns or exchanges.
- Accurately input and update customer information in the CRM (Customer Relationship Management) system.
- Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction.
- Collect customer feedback and report trends or recurring issues to management for further action or improvement.
- Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers' needs are met promptly and effectively.
- Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries.
Competencies & Behaviours:
- Strong verbal and written communication skills; ability to interact with a wide range of customers.
- Strong ability to resolve customer issues in a timely, efficient manner.
- Ability to manage multiple tasks and requests simultaneously.
- Ability to stay calm and understanding when dealing with difficult customers.
- Effectively prioritise tasks to meet service level agreements (SLAs).
- Familiarity with CRM software, Microsoft Office Suite, and other customer service tools.
- Ensure accuracy in data entry and while processing orders or addressing customer inquiries.
Benefits:
- Staff discount online store
- Company events
- Refer a friend Scheme - £150+
- On-site Fully Equipped Gymnasium
To Apply: If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Services Co-Ordinator - ITAD in London employer: GreensafeIT
Contact Detail:
GreensafeIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Co-Ordinator - ITAD in London
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. It’ll help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to showcase your enthusiasm for joining the team at Greensafe IT.
We think you need these skills to ace Services Co-Ordinator - ITAD in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Co-Ordinator role. Highlight your customer service experience and any relevant IT knowledge. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for us. Don’t forget to mention your passion for delivering high-quality customer experiences.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong verbal and written skills. We love candidates who can express themselves clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at GreensafeIT
✨Know Your Stuff
Make sure you brush up on the company's services and products. Since this role involves providing detailed information to customers, having a solid understanding of what they offer will help you answer questions confidently.
✨Practice Your Communication Skills
As a Services Co-Ordinator, you'll need to communicate effectively with customers. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling inquiries and complaints.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've resolved customer issues in the past. Think of specific examples where you identified a problem and took steps to fix it. This will demonstrate your ability to handle challenges in a timely manner.
✨Familiarise Yourself with CRM Software
Since the role requires accurate updates in a CRM system, it’s a good idea to familiarise yourself with common CRM tools. If you have experience with any, be ready to talk about it during the interview.