At a Glance
- Tasks: Lead and support teams to deliver exceptional IT services and drive continuous improvement.
- Company: Join GreensafeIT, a leader in IT recycling and lifecycle services.
- Benefits: Enjoy staff discounts, company events, and access to a fully equipped gym.
- Other info: Great opportunity for career growth in a sustainable technology company.
- Why this job: Make a real impact in a growing tech business while developing your leadership skills.
- Qualifications: Experience in managing teams in fast-paced environments and strong organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, and project management services.
We are looking for a proactive Service Delivery & Operations Manager to lead our Engineering and Operations teams, ensuring outstanding service, driving continuous improvement and helping us deliver exceptional results for our customers. This is an excellent opportunity for an experienced Team Leader, Operations Supervisor or aspiring Manager looking to take the next step in their career within a growing and sustainable technology business.
Key Responsibilities:- Lead, coach and support the operational and engineering teams, creating a positive, high-performing culture with a focus on accountability and continuous improvement.
- Oversee the day-to-day delivery of services, ensuring workloads are effectively planned, customer expectations are met, and operational priorities are achieved.
- Monitor service performance, productivity and quality, using KPIs and operational data to identify trends and drive improvements.
- Produce regular performance reports, highlighting service levels, operational risks and opportunities to improve efficiency.
- Work closely with Engineering, Warehouse, Sales and Customer Service teams to ensure a seamless customer journey and successful delivery of customer requirements.
- Identify opportunities to improve processes, reduce waste and enhance service delivery, contributing to the overall success of the operation.
- Support the achievement of business objectives by improving operational efficiency, customer satisfaction and service performance.
- Ensure high standards of quality, compliance, health & safety and customer service are maintained across the department.
- Previous experience managing teams within a service delivery, operations, engineering, warehouse, logistics or similar fast-paced environment.
- A confident and supportive leader with the ability to motivate, coach and develop high-performing teams.
- Strong organisational skills with the ability to prioritise workloads, manage changing demands and consistently deliver against deadlines.
- Comfortable using KPIs, operational reporting and performance data to monitor service levels and drive continuous improvement.
- A proactive problem-solver who can identify opportunities to improve processes, productivity and customer experience.
- Excellent communication and relationship-building skills, with the ability to work collaboratively across multiple departments.
- Commercially aware, with an understanding of how operational performance contributes to customer satisfaction and overall business success.
- Proficient in Microsoft Office, particularly Excel; experience with operational reporting tools would be advantageous.
- Staff discount online store
- Company events
- Refer a friend Scheme - £150+
- On-site Fully Equipped Gymnasium
To Apply: If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Service Delivery and Operations Manager in London employer: GreensafeIT
Greensafe IT is an exceptional employer located in Kidderminster, offering a dynamic work environment where employees can thrive. With a strong focus on operational efficiency and compliance, the company provides ample opportunities for professional growth and development, alongside benefits such as a fully equipped gym and staff discounts. Join a team that values effective communication and teamwork, ensuring that every employee plays a vital role in delivering high service standards.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery and Operations Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GreensafeIT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GreensafeIT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GreensafeIT!
✨Direct Apply to GreensafeIT
Let's not forget to apply directly through the GreensafeIT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery and Operations Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GreensafeIT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GreensafeIT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GreensafeIT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
