Job Role: Hardware Assessment Co-Ordinator
Please make an application promptly if you are a good match for this role due to high levels of interest.
Salary: £25,000 per annum.
Contract Type: FT, Monday-Friday 37.5 hrs per week.
Greensafe IT is seeking a detail-oriented and methodical Hardware Assessment Coordinator to join our Internal Engineering Department. This newly created role plays a pivotal part in maximising operational efficiency by acting as a first-stage filter for incoming IT hardware devices—ensuring only the devices that require full engineer review reach the engineering team.
The Technical Assessor will be responsible for analysing system-generated diagnostic reports and determining the most appropriate pathway for each device. These pathways may include:
- Further in-depth engineering review
- Warranty route
- Refurbishment
- Straight-to-quote processing
While the role does not require deep technical skills or hands-on repair work, an interest in or general understanding of common laptop components (e.g., screens, batteries, keyboards, mainboards, storage devices) will be highly beneficial. This role can progress into a Hardware Repair Technician, or other roles, for the right person.
At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do.
Key Responsibilities:
- Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices.
- Make accurate decisions on the correct workflow pathway for each device based on report findings.
- Identify devices that do not need full engineering intervention, helping reduce unnecessary workload for engineers.
- Maintain high accuracy and consistency in assessments to ensure optimal productivity throughout the engineering team. xgikmsk
- Monitor and meet specific KPIs related to device throughput, accuracy, and decision quality.
- Collaborate closely with engineers and team leads to refine ...
Hardware Assessment Co-Ordinator employer: GreenSafeIT Careers
Greensafe IT is an exceptional employer located in Kidderminster, offering a supportive work culture that prioritises employee growth and development. With a focus on teamwork and collaboration, employees benefit from a fully equipped gymnasium, staff discounts, and engaging company events, making it an ideal place for those seeking a rewarding career in IT configuration.
