At a Glance
- Tasks: Support Internal Engineering by coordinating customer service and managing repair processes.
- Company: Join GreensafeIT, a leader in sustainable IT recycling and services.
- Benefits: Enjoy staff discounts, company events, and access to a fully equipped gym.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
Location: Droitwich
Salary: £25,000 per annum
Vacancy Type: Full Time
Contract Hours: Mon-Fri working hours 37.5 hour a week
The Service Coordinator plays a key role in supporting the Internal Engineering function, with a primary focus on the Breakfix service (reactive repair and maintenance). This is a fast-paced position that spans six sub-departments, all of which contribute to delivering their Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration.
As a Service Coordinator, the responsibilities are varied and require flexibility, covering a wide range of duties within the scope of the role. At GreensafeIT, we are an IT recycler and supplier of IT services, providing a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do.
Key Responsibilities
- Act as the first point of contact for customers, providing service information, updates, and responding to queries.
- Build and maintain strong relationships with customers, suppliers, and key stakeholders.
- Ensure accuracy and attention to detail when preparing and issuing quotations.
- Maintain accurate records in the system, particularly in relation to stock movements.
- Proactively manage customer expectations by providing timely updates on repair progress.
- Generate and deliver customer reports, including stock levels, dispatch status, and service performance.
- Collaborate effectively with key internal teams, including Technicians, Warehouse, and Sales.
- Liaise with external partners such as customers, suppliers, and logistics providers.
- Monitor and drive Technician activity to ensure compliance with agreed SLAs.
Skills and Qualifications
- Previous experience in a customer-facing role.
- Outstanding customer service skills with a professional and approachable manner.
- Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel).
- High attention to detail and accuracy in data entry.
- Excellent verbal and written communication skills.
- Proactive, adaptable, and able to respond effectively to changing priorities.
- A collaborative team player, committed to supporting colleagues and ensuring service success.
- Strong organisational and time management skills, with the ability to prioritise effectively.
Benefits
- Staff discount online store
- Company events
- Refer a friend Scheme - £150+
- On-site Fully Equipped Gymnasium
To Apply
If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Services Coordinator - Internal Engineering in Droitwich employer: GreenSafeIT Careers
Greensafe IT is an exceptional employer located in Kidderminster, offering a supportive work culture that prioritises employee growth and development. With a focus on teamwork and collaboration, employees benefit from a fully equipped gymnasium, staff discounts, and engaging company events, making it an ideal place for those seeking a rewarding career in IT configuration.
StudySmarter Expert Advice🤫
We think this is how you could land Services Coordinator - Internal Engineering in Droitwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GreenSafeIT Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GreenSafeIT Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Services Coordinator - Internal Engineering in Droitwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GreenSafeIT Careers:Your cover letter is your chance to shine! Tell us why you want to work at GreenSafeIT Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GreenSafeIT Careers!
How to prepare for a job interview at GreenSafeIT Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
