At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and chat while resolving queries and processing orders.
- Company: Join Greensafe IT, a leader in IT recycling and services with a vibrant team culture.
- Benefits: Enjoy staff discounts, company events, a referral scheme, and access to a fully equipped gym.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in the IT lifecycle and customer satisfaction.
- Qualifications: Strong communication skills and ability to handle multiple tasks efficiently.
The predicted salary is between 21157 - 24784 € per year.
Location: Droitwich
Salary: £21,157.50 - 24,784.50 per annum
Job Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary.
As an IT recycler and supplier of IT Services, we have overseen more than 3 million devices through the IT lifecycle and are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.
The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations.
Key Responsibilities- Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner.
- Provide detailed information about products and services, answer queries, and offer solutions based on customer needs.
- Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary.
- Assist with order placement, processing, tracking, and returns or exchanges.
- Accurately input and update customer information in the CRM (Customer Relationship Management) system.
- Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction.
- Collect customer feedback and report trends or recurring issues to management for further action or improvement.
- Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers’ needs are met promptly and effectively.
- Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries.
- Strong verbal and written communication skills; ability to interact with a wide range of customers.
- Strong ability to resolve customer issues in a timely, efficient manner.
- Ability to manage multiple tasks and requests simultaneously.
- Ability to stay calm and understanding when dealing with difficult customers.
- Effectively prioritize tasks to meet service level agreements (SLAs).
- Familiarity with CRM software, Microsoft Office Suite, and other customer service tools.
- Ensure accuracy in data entry and while processing orders or addressing customer inquiries.
- Staff discount online store
- Company events
- Refer a friend Scheme - £150+
- On-site Fully Equipped Gymnasium
To Apply: If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Services Co-Ordinator - ITAD employer: GreenSafe IT
Greensafe IT is an exceptional employer located in Droitwich, offering a supportive work culture that prioritises employee growth and development. With a focus on delivering high-quality customer service, employees benefit from a range of perks including a fully equipped gym, staff discounts, and opportunities for continuous improvement through feedback and collaboration. Join us to be part of a dynamic team that values your contributions and fosters a rewarding career in the IT recycling and services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Services Co-Ordinator - ITAD
✨Tip Number 1
Get to know the company inside out! Research Greensafe IT and their services, especially in ITAD. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 3
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Greensafe IT.
We think you need these skills to ace Services Co-Ordinator - ITAD
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Services Co-Ordinator role. Highlight your customer service experience and any relevant IT knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've handled customer queries or resolved issues in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong verbal and written skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GreenSafe IT
✨Know Your Stuff
Make sure you brush up on the company's services and products. Since this role involves providing detailed information to customers, having a solid understanding of what they offer will help you answer questions confidently.
✨Practice Your Communication Skills
Given that strong verbal and written communication skills are key for this position, practice articulating your thoughts clearly. You might even want to role-play common customer scenarios with a friend to get comfortable.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. This will demonstrate your ability to handle complaints effectively, which is crucial for the Services Co-Ordinator role.
✨Familiarise Yourself with CRM Software
Since you'll be using CRM systems to manage customer interactions, it’s a good idea to familiarise yourself with common CRM tools. If you have experience with any specific software, be ready to discuss it during the interview.
