At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and chat while resolving enquiries and processing orders.
- Company: Join Greensafe IT, a leader in IT recycling and services with a commitment to quality.
- Benefits: Enjoy staff discounts, company events, a referral scheme, and access to a fully equipped gym.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in the IT lifecycle and customer satisfaction.
- Qualifications: Strong communication skills and ability to handle multiple tasks efficiently.
The predicted salary is between 21157 - 24784 € per year.
Location: Droitwich
Salary: £21,157.50 - 24,784.50 per annum
Job Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary.
As an IT recycler and supplier of IT Services, we have overseen more than 3 million devices through the IT lifecycle and are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.
The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations.
Key Responsibilities- Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner.
- Provide detailed information about products and services, answer queries, and offer solutions based on customer needs.
- Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary.
- Assist with order placement, processing, tracking, and returns or exchanges.
- Accurately input and update customer information in the CRM (Customer Relationship Management) system.
- Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction.
- Collect customer feedback and report trends or recurring issues to management for further action or improvement.
- Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers’ needs are met promptly and effectively.
- Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries.
- Strong verbal and written communication skills; ability to interact with a wide range of customers.
- Strong ability to resolve customer issues in a timely, efficient manner.
- Ability to manage multiple tasks and requests simultaneously.
- Ability to stay calm and understanding when dealing with difficult customers.
- Effectively prioritize tasks to meet service level agreements (SLAs).
- Familiarity with CRM software, Microsoft Office Suite, and other customer service tools.
- Ensure accuracy in data entry and while processing orders or addressing customer inquiries.
- Staff discount online store
- Company events
- Refer a friend Scheme - £150+
- On-site Fully Equipped Gymnasium
To Apply: If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Services Co-Ordinator - ITAD in Droitwich employer: GreenSafe IT
Greensafe IT is an exceptional employer located in Droitwich, offering a supportive work culture that prioritises employee growth and development. With a focus on delivering high-quality customer service, employees benefit from a range of perks including staff discounts, company events, and access to a fully equipped gymnasium, all while being part of a dynamic team that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Services Co-Ordinator - ITAD in Droitwich
✨Tip Number 1
Get to know the company inside out! Research Greensafe IT and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling calls, emails, and chats, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Services Co-Ordinator - ITAD in Droitwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Services Co-Ordinator role. Highlight your customer service experience and any relevant IT knowledge to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application showcases your strong communication skills. Be clear, concise, and engaging in your writing!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at GreenSafe IT
✨Know Your Stuff
Make sure you brush up on the company's services and products before the interview. Understanding IT recycling and the specific services offered will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about how you would handle difficult customer situations, as this role requires strong communication skills and the ability to resolve issues efficiently.
✨Showcase Your CRM Skills
Since familiarity with CRM software is key for this position, be prepared to discuss any experience you have with such systems. If you’ve used specific tools, mention them and explain how they helped you manage customer interactions effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, how success is measured in the role, or what a typical day looks like. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
