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For Companies At a Glance
- Tasks: Engage with the public, assist with digital services, and manage customer feedback.
- Company: Join a dynamic team focused on enhancing public service experiences.
- Benefits: Gain valuable experience, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive environment with room for career advancement.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Roles and Accountabilities
- Frontline Engagement & Service Support: Proactively engage members of the public during operating hours to provide guidance on digital services and assist with general enquiries related to public/government services. Work collaboratively with client to manage service recovery situations, ensuring timely resolution of service issues and maintaining service standards.
- Customer Feedback & Data Collection: Administer and collect Customer Satisfaction ratings, visitor feedback, and relevant service data. Accurately input and manage all collected information in client Customer Relationship Management System. Ensure data integrity, completeness, and timely submission in accordance with client reporting requirements.
- Administrative & Logistical Support: Provide administrative assistance to support daily operations, including documentation, coordination, and basic reporting tasks. Assist in logistical preparation and execution of programmes such as workshops, training sessions, and official/delegate visits. Support the setup, arrangement, and teardown of event spaces, ensuring readiness of facilities and equipment.
- Facilities Upkeep & Housekeeping: Assist in maintaining the general cleanliness, organisation, and operational readiness of the Premises. Ensure that all equipment and facilities are in proper working condition and report any defects or maintenance issues promptly.
- Safety, Security & Incident Support: Remain vigilant in identifying suspicious persons, unattended items, or potential security threats within the Premises. Promptly report any security concerns or irregularities to client for immediate action. Support Client staff in managing on-site incidents, including minor injuries, theft cases, and visitor disputes, ensuring proper escalation and documentation.
Public Services Customer Experience Officer employer: GREENSAFE INTERNATIONAL PTE. LTD.
Contact Detail:
GREENSAFE INTERNATIONAL PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Services Customer Experience Officer
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with the public. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Public Services Customer Experience Officer. This will help you feel more confident when discussing how you'd handle enquiries and service recovery situations during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer. Ask about their approach to customer feedback and data collection, or how they ensure facilities are kept in top shape. This shows you're proactive and really thinking about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Public Services Customer Experience Officer
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for public service shine through! We want to see how excited you are about engaging with the community and helping others. A bit of personality goes a long way!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or administrative roles. We love seeing how your past work aligns with the responsibilities of the Public Services Customer Experience Officer position. Be specific!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GREENSAFE INTERNATIONAL PTE. LTD.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Public Services Customer Experience Officer. Familiarise yourself with frontline engagement, customer feedback collection, and administrative support tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves engaging with the public and handling enquiries, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with customers or resolved issues in the past. This will highlight your ability to provide excellent service and manage service recovery situations.
✨Be Data Savvy
As part of the job, you'll need to collect and manage customer feedback and data. Brush up on your skills with Customer Relationship Management Systems and be ready to discuss any relevant experience you have with data entry and reporting. Showing that you can maintain data integrity will set you apart from other candidates.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet or resolve conflicts. The interviewer will want to see how you handle incidents and ensure safety and security. Share specific examples that showcase your ability to remain calm under pressure and effectively manage challenging situations.