At a Glance
- Tasks: Support constituents with complex challenges and advocate for their needs.
- Company: Join Holly Bruce MSP's team and make a difference in Glasgow Southside.
- Benefits: Flexible working hours, 4-day week, and the chance to work from various locations.
- Other info: Opportunity to grow in a supportive environment while making a real impact.
- Why this job: Be the voice of the community and help turn individual issues into positive outcomes.
- Qualifications: Strong organisational and communication skills, with a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Full time, 30 hours per week (Scottish Green MSPs operate a 4 Day Week)
Location: Is flexible - Opportunity to work from The Scottish Parliament, home working and/or the constituency office (planned to open over the summer).
Purpose of the role
As a Caseworker, you will be the vital link between Holly Bruce MSP and the community, acting as a dedicated advocate for the people of Glasgow Southside. Your purpose is to provide high-quality, empathetic support to constituents navigating complex challenges from housing and health to local government. By managing cases efficiently, maintaining strict data compliance and identifying local trends, you will help amplify voices and turn individual issues into positive community outcomes.
Responsibilities
- Supporting with keeping casework up to date and responding to public enquiries.
- Keeping cases up to date by tracking, logging and recognising when to escalate issues within the team.
- Managing cases through to completion.
- Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
- Advocating on constituents' behalf with relevant bodies to resolve matters.
- Supporting with developing campaign priorities.
- Reviewing constituent records and documentation in line with casework GDPR requirements.
- Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.
Requirements
- Have excellent organisational skills while being flexible in prioritising workloads during busy times.
- Have excellent communication skills, with accurate attention to detail and the ability to work effectively with colleagues.
- Be patient and sensitive while remaining objective and open-minded.
- Be comfortable being in a front-facing role explaining regulations such as GDPR to the public.
- Practical experience of managing people with complex needs and being able to understand their interests.
- Have a natural interest in helping people with a curiosity to solve issues.
- Knowledge of Glasgow Southside constituency is desirable.
Caseworker for Holly Bruce MSP in Glasgow employer: Green's
As a Caseworker for Holly Bruce MSP, you will join a supportive and dynamic team dedicated to making a real difference in the Glasgow Southside community. With flexible working options from The Scottish Parliament, home, or the constituency office, you will enjoy a healthy work-life balance while engaging in meaningful advocacy work. The role offers opportunities for personal growth and development, allowing you to enhance your skills in case management and community engagement within a collaborative and empathetic work culture.
