At a Glance
- Tasks: Support constituents with casework and manage enquiries on various issues.
- Company: Join the Scottish Parliament and make a difference in your community.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Part-time role with potential for job share or term-time working.
- Why this job: Be the voice for South Scotland residents and help them navigate important issues.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 32000 - 37000 £ per year.
Location
The Scottish Parliament, Edinburgh (Flexible - Opportunity to work from The Scottish Parliament and/or remotely from home.)
Scottish Green MSPs operate a 4-Day (30 hour) Week.
Alternative work patterns will also be considered, for example term-time working, part-time or job share proposals.
Salary
- £32,000 - £37,000 full time equivalent per annum
- 2 Positions to be filled
Purpose of the role
You’ll be a key link between Laura Moodie MSP and the people of South Scotland, helping constituents find support with a range of issues, from housing and health to local services.
By managing casework, handling sensitive information responsibly, and spotting common concerns, you’ll help ensure local voices are heard and acted on.
Responsibilities
- Supporting the management of regional casework and responding to enquiries from constituents.
- Tracking and logging issues raised by constituents using the online caseworker system.
- Responding to constituents’ enquiries on a wide range of issues, including those of a sensitive nature and escalating accordingly.
- Advocating on constituents’ behalf with relevant bodies to resolve matters.
- Keeping constituent records and documentation in line with casework GDPR requirements.
- Supporting the wider administration of the office, including diary management and correspondence with stakeholders in the region and areas of policy interest to the MSP.
- Coordination of meetings and visits, accompanying the MSP to take a note of meetings as required.
- Provide administrative support on research projects and policy work.
- Excellent organisational skills while being flexible in prioritising workloads during busy times.
- Strong communication skills, responding with empathy to people who may be in distress.
- The ability to work effectively with colleagues to deliver on the priorities of the team.
- Being comfortable in a front-facing role, sometimes explaining legal rules, processes and systems to members of the general public.
- Awareness of the responsibilities entailed when representing those unable to advocate for themselves in certain situations.
- An interest in helping people and a curiosity to probe for further information where required.
- Respect for confidentiality and discretion in dealing with sensitive issues.
- An understanding of the specific challenges and issues facing constituents in the South Scotland region.
We are particularly interested in hearing from candidates whose backgrounds and career trajectories may be under-represented in politics.
Please email your CV and a supporting statement to Cameron Garrett at: cameron. garrett@Parliament. scot
Your supporting statement should outline how you meet the requirements detailed above for this role.
Applications that do not include a supporting statement may not be considered.
Be sure to include “Casework & Administrative Officer - Job Application” in the subject line of your email.
Interviews will be held on
- Friday 14th August
- #J-18808-Ljbffr
Constituent Casework & Admin Officer - Hybrid PT employer: Green's
As a Caseworker for Holly Bruce MSP, you will join a supportive and dynamic team dedicated to making a real difference in the Glasgow Southside community. With flexible working options from The Scottish Parliament, home, or the constituency office, you will enjoy a healthy work-life balance while engaging in meaningful advocacy work. The role offers opportunities for personal growth and development, allowing you to enhance your skills in case management and community engagement within a collaborative and empathetic work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Constituent Casework & Admin Officer - Hybrid PT
✨Get Involved in Local Initiatives
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We think you need these skills to ace Constituent Casework & Admin Officer - Hybrid PT
Some tips for your application 🫡
Showcase Your Public Service Passion:When applying for a part-time role in the government or public sector, it's vital to express your enthusiasm for public service. Share why you’re interested in contributing to Green's and how your values align with their mission. We love to see candidates who really care about making a difference!
Highlight Relevant Experience:Make sure to detail any previous volunteer work, internships, or jobs that demonstrate your commitment to public service. This is important in the government sector! If you've been involved in community projects or have relevant academic courses, bring those into your CV to stand out.
Tailor Your CV for Public Sector Standards:In the public sector, it’s common to focus on your skills and experiences that align specifically with the role. Ensure your CV includes clear examples of how your background fits the responsibilities outlined in the job posting for Constituent Casework & Admin Officer - Hybrid PT at Green's. Use bullet points for clarity—it's all about making it easy for the hiring team!
Keep It Professional, But Personal:While we want you to be personable, don’t shy away from a formal tone in your cover letter. Share your motivations and what you hope to learn in this part-time role at Green's. It’s a balance of showing who you are while respecting the formal nature of the public sector!
How to prepare for a job interview at Green's
✨Show Your Commitment to Public Service
Part-time roles in the government or public sector often attract candidates who are passionate about making a difference. Let's highlight your dedication to public service during the interview. Be prepared to discuss any volunteer work or projects that showcase your commitment to the community and alignment with the mission of Green's.
✨Familiarity with Policy and Regulation
Understanding government policies and regulations is crucial in this field. Brush up on relevant laws or initiatives that impact the role you're applying for. We can also prep you for scenario-based questions where you might have to demonstrate how you'd navigate specific public issues relevant to Constituent Casework & Admin Officer - Hybrid PT.
✨Highlight Relevant Skills and Experience
Whether it’s communication, research, or analytical skills, make sure to relate your experience to the competencies sought by Green's. Discuss how your part-time availability complements your studies or other commitments, showing that you are ready to juggle responsibilities while bringing valuable skills to the table.
✨Prepare for Group Interviews
Public sector roles often involve teamwork, so you might find yourself in a group interview setting. We should practice how to effectively engage with others during the interview while also demonstrating your individual contributions. Show that you’re a team player, ready to collaborate for the greater good!
