Hands-on technical support | Customer sites | Infrastructure and Microsoft 365
Are you a confident, customer-focused IT engineer who enjoys solving problems on site?
Greenpoint Computer Services is a highly regarded, forward-thinking IT Managed Services Provider. We specialise in Microsoft technologies, delivering exceptional support to a wide range of clients and we are looking for a proactive Field IT Support Engineer to deliver high-quality technical support across multiple customer locations.
You will combine hands-on work across end-user computing, servers, networks and Microsoft 365. Driving proactive maintenance, service improvement and strong customer relationship management.
About You
- You are positive, confident and professional in customer-facing situations.
- You are organised and comfortable managing work across multiple customer sites.
- You take a proactive approach to maintenance and identifying opportunities for improvement.
- You are committed to building trusted, effective working relationships with customers.
What You’ll Do
- Deliver planned and reactive field-based IT support across multiple customer sites.
- Build and maintain strong customer relationships through clear communication and dependable service.
- Carry out proactive maintenance to improve the reliability, performance and security of customer environments.
- Identify and implement practical improvements across customer networks and infrastructure.
- Raise, manage and update support tickets, taking ownership through to resolution.
- Administer user accounts, Microsoft 365 licences and end-user devices.
What You’ll Bring
- Experience installing, administering and supporting workstations and laptops from manufacturers such as Lenovo, Dell and HP.
- Experience installing, administering and supporting HPE servers.
- Experience supporting network infrastructure, including routers, firewalls, switches, wireless access points, UPS devices and NAS appliances.
- Experience administering Microsoft 365 user accounts and licences.
- A full, clean driving licence and willingness to drive company vehicles, including vans and cars of various sizes.
- A current standard or enhanced DBS certificate, or willingness to undergo a DBS check.
It Would Be an Advantage If You Have
- Experience installing, administering or supporting technologies from Lenovo, Dell, HPE, Cisco, WatchGuard or Ubiquiti.
- Experience using remote monitoring and management tools and ticketing systems.
- Practical structured cabling and site installation experience, including patch termination, cable runs, fibre termination, cable testing, fittings, wall mounts and television installations.
- Existing security clearance.
Apply
If you enjoy varied, hands-on technical work and take pride in delivering a professional service to customers, we would like to hear from you.
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Contact Details:
Greenpoint Computer Services Ltd Recruitment Team
