At a Glance
- Tasks: Support Greenpeace by engaging with supporters and processing donations.
- Company: Join a diverse team at Greenpeace UK, committed to environmental change.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive environment.
- Other info: Embrace a culture of inclusivity and growth in a dynamic workplace.
- Why this job: Make a real difference while connecting with passionate individuals.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
Full-time (37.5h) / 9am - 5.30pm / Permanent
Based in Islington, London.
We aim to create an environment where everyone can contribute to the best of their abilities. Our hybrid working approach brings together the benefits of both office-based and remote working in an inclusive way. For this role, you’ll be expected to work from our Islington office at least 40% of the time each week. Reasonable adjustments will be made to support individual needs.
Join our welcoming Supporter Care team as a Supporter Care Assistant, helping us deliver exceptional experiences for Greenpeace supporters and the public. You’ll be a key point of contact across email, telephone and post, responding to campaign enquiries, processing donations and building positive relationships with people from all backgrounds.
Alongside keeping supporter records accurate and handling essential administration, you’ll help bring our work to life by sharing campaign updates, thanking supporters and helping people find new ways to take action for our planet.
You will achieve this by:
- Confidently handle inbound calls, answering questions about Greenpeace campaigns and supporter enquiries.
- Process donations and update supporter details accurately and sensitively over the phone.
- Make outbound calls to welcome new supporters, thank long-term donors and talk to supporters about opportunities to support Greenpeace in other ways, including leaving a gift in their Will.
- Keep supporter records accurate and up to date, including donations, communication preferences and changes to supporter details.
- Work collaboratively with colleagues across Supporter Care and the wider organisation to provide a consistent and positive supporter experience.
- Be willing to adapt to changing priorities and help where needed to ensure the team continues to provide a high-quality service.
- Demonstrably live our values - Relationships First, We Want to Win, Lifting All Boats - in a positive and authentic way in your day-to-day work and interactions.
About you
You don’t need previous Supporter Care experience. We’re looking for someone who is proactive, able to communicate clearly and positively with others, and willing to learn, with a genuine interest in Greenpeace’s work.
If you enjoy connecting with people, take pride in doing a great job and want your work to make a difference, we’d love to hear from you.
Our commitment to diversity: We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
supporter-care-assistant-4 in London employer: Greenpeace
Greenpeace UK is an exceptional employer that fosters a supportive and inclusive work culture, offering a hybrid working model that balances office and remote work. Employees benefit from generous perks such as a pension scheme, subsidised lunches, and wellness resources, alongside ample opportunities for personal and professional growth. By joining our team in Islington, you'll play a vital role in driving impactful change while being part of a diverse organisation committed to environmental conservation and social equity.
StudySmarter Expert Advice🤫
We think this is how you could land supporter-care-assistant-4 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greenpeace. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greenpeace before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace supporter-care-assistant-4 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greenpeace:Your cover letter is your chance to shine! Tell us why you want to work at Greenpeace specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greenpeace!
How to prepare for a job interview at Greenpeace
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
