At a Glance
- Tasks: Lead client communications, build relationships, and develop strategic insights for successful campaigns.
- Company: Join an independent, growing agency with a fresh approach to client services.
- Benefits: Competitive salary, supportive culture, and opportunities for personal and professional growth.
- Other info: Embrace diversity and inclusivity in a vibrant work environment.
- Why this job: Make a real impact by driving client success and collaborating with a dynamic team.
- Qualifications: 2-3 years experience in digital or social media, strong communication skills, and a proactive mindset.
The predicted salary is between 35000 - 45000 £ per year.
About Client Services at Greenpark
We are different to a lot of traditional network agencies.
We are independent and growing.
There is more of a commercial mindset needed in Client Services here than some agencies, but the role is still also focused on delivering great work and great relationships with clients.
Good Client Service and account management at Greenpark is still about being the drivers and lifeblood of how we run our client work and join the dots on workstreams to deliver the best work, that performs well, makes our clients happy and maintains and builds on strong commercial principles.
We aren’t perfect and we’ll make mistakes – but we’ll learn from them, work together and always find a way to drive things forward.
- What you’ll do
- Client Communications
- Actively lead weekly status calls, ensuring comprehensive notes are taken, consolidated across the internal team, and promptly shared with the client after each meeting.
- Respond to all client emails in a timely manner, proactively discussing any channel-specific issues with the relevant delivery teams.
- Take ownership of day-to-day communication with the client, addressing issues or concerns directly and effectively, including managing expectations on timelines (with support from the PM) and delivering feedback clearly and concisely.
- Collaborate closely with the CS Lead to manage communications around new opportunities, channel expansions, and strategic direction, always working as one team to achieve shared outcomes.
- Proactively keep your CS Lead informed of all key client updates, emerging issues, and decisions made, ensuring alignment and enabling them to support you effectively.
- Client Relationships
- Build and maintain strong working relationships with assigned client contacts, ensuring regular contact beyond formal meetings and taking a genuine interest in clients as individuals.
- Open conversations by asking about their day, week, or weekend rather than jumping straight into work, allowing you to listen, understand their concerns, identify successes, and uncover stressors where Greenpark could assist.
- Be curious about what success means for your clients in their day-to-day role and within the Greenpark partnership, identifying opportunities to bring added value to the relationship.
- Strategic Thinking
- Act as a Strategic Navigator, collaborating with the CS Lead and Strategy team to support the development of robust strategies that directly meet clients' objectives and KPIs, requiring a deep understanding of the client's business context.
- Support the CS Lead in extracting the right information from the client to inform clear briefs, including aligning with the Strategy team during briefing sessions and rigorously reviewing the Better Brief Checklist to ensure briefs are usable and actionable.
- Contribute to strategic discussions by identifying what's performing well and where budget should be allocated, highlighting underperforming areas and recommending controllable improvements, supported by data, analytical insights, and market trends.
- Identify when performance is affected by client-side issues and work with clients to adjust targets accordingly, helping them understand the impact.
- Progress from supporting the CS Lead and Strategy team in executing strategy to contributing to its development, building your understanding of how individual strategies align with the client's wider business objectives.
- Adapt your analytical and strategic approach to meet both client needs and internal team dynamics, driving the best outcomes for clients and Greenpark.
- Forecasting & KPIs
- Develop your understanding of how success is defined and measured across your accounts, working closely with your CS Lead and relevant department specialists.
- Contribute to the creation of clear KPIs from client objectives, ensuring they are reflected in briefs, reporting, and campaign reviews by asking the right questions and building confidence in forecasting and performance tracking.
- Interpret KPIs to understand what good performance looks like, identify underperformance, and recognise when action or escalation is .
- Look beyond the numbers to understand the wider business context and communicate insights in a way that drives action.
- Build confidence in forecasting and KPI discussions, positioning yourself to take a more active role in performance planning over time.
- Finance
- Support the CS Lead in ensuring the 4MF is up to date ahead of the weekly meeting.
- Work with the PM team to maintain budget and invoice trackers for each client, updating them at the end of each month to ensure accurate financial records.
- Ensure all client purchase order numbers are received before month-end to support efficient billing.
- Liaise with Finance on any client billing issues, such as late payments, and notify them when monthly billing has been completed.
- Team Development & Culture
- Support and mentor junior team members and new starters on assigned accounts, providing guidance, feedback, and contributing to their development.
- Share and present client work and updates with the Client Services team and, where relevant, the wider agency.
- Actively seek feedback and guidance from your CS Lead and senior colleagues, demonstrating a commitment to continuous learning and development.
- Contribute positively to a team culture that reflects Greenpark's values.
About you
- 2-3 years experience, ideally within a digital or social or network agency
- Working knowledge of Digital, Search and Social channels
- Strong interest in digital media, AI, paid and owned content, social and influencer marketing, with examples to demonstrate
- Highly organised with strong attention to detail and reliable follow-through
- Confident communicator, both written and verbal, with a professional and positive approach. Being able to work with clients from different backgrounds/ cultures
- Collaborative team player who remains calm, curious and solution-oriented under pressure
- Proactive, self-starter mindset with the curiosity and drive to take ownership and make things happen (we’ll support your development)
At Greenpark, we believe the best ideas come from the widest range of perspectives.
We welcome and celebrate every background, identity, and experience across our global workforce.
By fostering a culture of respect, inclusivity, and collaboration, we’re committed to ensuring everyone’s voice is heard and everyone can thrive.
All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.
Senior Account Manager (UK) in London employer: Greenpark
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager (UK) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greenpark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greenpark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager (UK) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greenpark:Your cover letter is your chance to shine! Tell us why you want to work at Greenpark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greenpark!
How to prepare for a job interview at Greenpark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
