At a Glance
- Tasks: Lead client relationships and drive strategic delivery for global accounts.
- Company: Join Greenpark, an award-winning digital agency with a focus on creativity and performance.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Mentor junior team members and contribute to a positive, collaborative culture.
- Why this job: Make a real impact in a dynamic environment while working with top global brands.
- Qualifications: 2-3 years in digital or social agencies, strong communication skills, and strategic thinking.
The predicted salary is between 37800 - 46200 £ per year.
Hybrid role with 2 days per week in the office.
About Greenpark
Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. Our raison d’être is to create amazing content that people and algorithms love, through data-led and performance-driven search and social content that helps brands create meaningful connections. Our expertise in Omnichannel Search & Insights, Creative Content and Performance Tech is delivered via an ad agency and in-house models, for a global client portfolio including Unilever, AstraZeneca, Sanofi, Lipton, Essity, Magnum, De Beers and more.
Our Values
We do everything with kindness and respect at the core. ‘We Strive’, ‘Acting Together’ and ‘With Kindness’ are the values that guide us.
About Client Services at Greenpark
We are independent and growing, and different to a lot of traditional network agencies. Client Services here needs a commercial mindset, while staying focused on delivering great work and great relationships with clients. In Client Services we are:
- Hands up and hands in – offering support and diving in to fix things
- Radiators not drains – we bring energy and clarity, not noise and confusion
- Drivers not passengers, and action and solution orientated
- Meticulous checkers and on the detail
- Kind, not nice: we give and take constructive feedback to improve
- Thick skinned, warm hearted, and a team
About the role
The Senior Account Manager plays a vital role within the Client Services team, driving client partnership, strategic delivery and account growth across assigned accounts. As the day-to-day lead, you’ll develop your strategic influence while maintaining strong client relationships and delivery oversight.
What you’ll do
Client Communications & Relationships
- Lead weekly status calls, making sure notes are consolidated and promptly shared with the client
- Own day-to-day client communication, addressing issues directly and managing expectations on timelines with support from the PM
- Keep your CS Lead informed of key updates, emerging issues and new opportunities
- Build strong, genuine relationships with client contacts and spot opportunities to add value
Strategic Thinking
- Work with the CS Lead and Strategy team to develop robust strategies that meet clients’ objectives and KPIs
- Help shape clear, actionable briefs using the Better Brief Checklist
- Contribute to strategic discussions with data, insights and market trends, highlighting what’s working and where to improve
Forecasting & KPIs
- Help create clear KPIs from client objectives and track performance over time
- Interpret results, flag underperformance and communicate insights that drive action
Finance
- Keep the 4MF, budget and invoice trackers up to date with the CS Lead and PM team
- Ensure POs are received before month-end and liaise with Finance on billing issues
Team Development & Culture
- Mentor junior team members and new starters on your accounts
- Share client work with the wider team and contribute to a culture that reflects Greenpark’s values
About you
- 2–3 years’ experience, ideally within a digital or social agency
- Working knowledge of Search and Social channels
- Experience working with global accounts, including developing playbooks and delivering content at scale across markets
- Integrated digital experience, with an understanding of the whole ecosystem, from search and social media to website content and AI visibility (AEO/GEO)
- Strong interest in digital media, AI, paid and owned content, social and influencer marketing
- Highly organised with strong attention to detail and reliable follow-through
- Confident communicator, able to work with clients from different backgrounds and cultures
- Collaborative, proactive and calm under pressure
- Bonus if you have B2B or foodservice industry experience
Senior Account Manager (UK) — Link opens in a new tab in London employer: Greenpark Group
At Greenpark Group, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to lead transformative AI initiatives. Located in a vibrant environment, we offer comprehensive training and development opportunities, ensuring that our team members grow alongside the company while making a meaningful impact. Join us to be part of a collaborative team that values creativity and practical solutions, driving the future of AI in our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager (UK) — Link opens in a new tab in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Greenpark Group and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Greenpark Group are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Greenpark Group on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Greenpark Group. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Account Manager (UK) — Link opens in a new tab in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Greenpark Group. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Greenpark Group:Show us that you’ve done your homework! In your application, briefly mention what you admire about Greenpark Group’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Greenpark Group
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Greenpark Group will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Greenpark Group, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
