People Operations Coordinator in City of Westminster

Greenhouse Sports believes its people are its most important asset. From our coach mentors delivering impact on the front line to the teams supporting our growth, everything we achieve is powered by our people. We are looking for a People Operations Coordinator to join our team and play a key role in delivering a smooth, professional and engaging employee experience across the organisation. This is a hands‑on, operational HR role with a strong focus on administration, alongside opportunities to contribute to projects and continuous improvement across the People function. You will be the first point of contact for HR queries, supporting the full employee lifecycle from recruitment and onboarding through to payroll, systems, and employee experience initiatives. Reporting directly to the Head of People, you’ll gain broad exposure across HR and play an important role in keeping everything running smoothly.

Responsibilities

• HR Operations & Systems
  • Manage and maintain our HR system (PeopleHR), ensuring data is accurate and up to date.
  • Monitor absence and holiday data, flagging trends or concerns to managers.
  • Produce reports and support GDPR compliance and data integrity.
  • Support the upkeep and documentation of People processes and policies.
• Payroll & Benefits
  • Prepare monthly payroll data for our external provider, ensuring accuracy and timely submission.
  • Manage pension data and resolve payroll queries.
  • Support payroll sign‑off processes with Finance and senior stakeholders.
  • Administer employee benefits (e.g. Westfield Health, BetterSpace).
• Recruitment & Onboarding
  • Coordinate end‑to‑end recruitment processes, including posting ads and scheduling interviews.
  • Manage and optimise use of the Applicant Tracking System (ATS).
  • Prepare contracts and onboarding documentation.
  • Conduct pre‑employment checks (RTW, DBS, references, etc.).
  • Deliver HR induction and manage new starter onboarding.
  • Monitor probation periods and support line managers.
• Learning, Development & Compliance
  • Coordinate internal and external training (including safeguarding and first aid).
  • Track completion of training and performance reviews.
  • Support CPD agreements and development activity across the organisation.
• Employee Experience & Engagement
  • Support employee engagement and culture initiatives.
  • Play an active role in staff wellbeing and organising social activities.
  • Help create a positive and inclusive employee experience.
• Support to Head of People
  • Assist with employee relations administration, including note‑taking.
  • Provide first‑line guidance on policies and procedures.
  • Support continuous improvement across the People function.

Qualifications

• Experience in an HR or administrative role.
• Strong organisational skills and high attention to detail.
• Confidence using systems (HRIS experience helpful but not essential).
• Good working knowledge of Microsoft Office, especially Excel.
• Understanding of HR processes and best practice, or willingness to learn.
• Approachable, empathetic, and able to build relationships quickly.
• Discrete and always maintain confidentiality.
• Proactive and solutions‑focused.
• Team player with a positive, can‑do attitude.