Financial Times seeks a customer lifecycle and retention specialist to turn strategy into actionable programmes across B2C audiences, including subscribers and partnerships. You will lead cancellations, renewals, upsell and cross-sell initiatives, using insights to lift ARPU and reduce churn.
Collaborative cross-function work with Marketing Automation, Data & Analytics and Product is essential. The role operates within a Customer Experience & Lifecycle Centre of Excellence in a hybrid setup,
#J-18808-Ljbffr
Lifecycle & Retention Marketing Lead employer: Greenhouse Software, Inc.
At Financial Times, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through mentorship opportunities and a supportive environment that encourages professional development. Located in a vibrant city, we offer competitive benefits and the chance to work on impactful projects that shape the future of information delivery.
