Octopus Legacy is seeking a Head of Customer to own the end-to-end customer experience across the estate planning business, from enquiry to renewal. You will lead the Customer and Bookings teams, set the strategy for serving and converting customers at scale, and be accountable for metrics at the intersection of customer experience and the P&L.
You’ll manage managers, partner with Sales, Legal, Product and Operations, and report into the General Manager.
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Head of Customer Experience & Growth (Estate Planning) employer: Greenhouse Software, Inc.
At Financial Times, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through mentorship opportunities and a supportive environment that encourages professional development. Located in a vibrant city, we offer competitive benefits and the chance to work on impactful projects that shape the future of information delivery.
