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- Tasks: Lead a high-performing workshop, ensuring efficient operations and top-notch customer service.
- Company: Join Greenhous DAF, a leading commercial vehicle dealership with over 100 years of experience.
- Benefits: Enjoy 30 days holiday, employee discounts, and a supportive work environment.
- Why this job: Make a real impact in a dynamic team while developing your leadership skills.
- Qualifications: Experience in a supervisory role within a commercial vehicle or HGV environment is preferred.
- Other info: Flexible working hours and excellent career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
At Greenhous DAF Wolverhampton, we’re proud to be part of one of the UK’s leading commercial vehicle dealership networks. With a reputation for delivering first-class service, we specialise in the sale, service, and maintenance of DAF trucks. As our team continues to grow, we are looking for an experienced and motivated Workshop Controller to take the lead in managing our busy, high-performing workshop.
As Workshop Controller, you will be responsible for ensuring the smooth, efficient, and productive operation of our workshop. This role combines technical knowledge, strong people management, and a focus on customer service to ensure repairs and maintenance are carried out to the highest standards.
Working Hours
Monday to Friday, 42.5 hours per week on alternating shifts. One in three Saturday mornings.
Salary
Dependent on experience (will be discussed at interview stage).
Key Responsibilities
- Allocate work to technicians in line with skill set and job priority.
- Monitor job progress and ensure timely completion.
- Ensure high levels of productivity and efficiency across the workshop.
- Liaise with service advisors and parts department to ensure seamless workflow.
- Maintain accurate job cards and records through our internal systems.
- Conduct regular performance reviews and provide support/training to workshop staff.
- Ensure all health & safety standards and manufacturer guidelines are followed.
Ideally, we are looking for
- Previous experience as a Workshop Controller, Senior Technician, or similar supervisory role in a commercial vehicle or HGV environment.
- A working technical understanding of vehicles in order to clearly explain repairs or additional repairs to customers.
- Customer service skills, including dealing with difficult situations and an ability to up-sell our services and products where appropriate.
- Awareness of warranty guidelines, service intervals, etc.
- Strong organisational skills with the ability to multitask in a fast-paced environment.
- Be flexible, energised and a team player.
In return we’ll offer
- 30 Days Holiday Including 8 Bank Holidays
- Company Sick Pay That Increases With Length Of Service
- Pension With Greenhous Contribution
- Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
- Qualified Mental Health First Aiders
- Free Will Writing Service
- Free Mortgage Advice Service
- Free Eye Tests For VDU Users
- Free Flu jabs if you are ineligible through the NHS
- On-Site Parking (Site Specific)
- Cycle To Work Scheme
- Period Positive Workplace
- EAP – Employee Assistance Program
Who are we
Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers. Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.
Workshop Controller - Willenhall in Wednesfield employer: Greenhous Group
Contact Detail:
Greenhous Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller - Willenhall in Wednesfield
✨Tip Number 1
Get to know the company inside out! Research Greenhous DAF and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to workshop management and customer service. Think about specific examples from your past experience that highlight your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Greenhous DAF family.
We think you need these skills to ace Workshop Controller - Willenhall in Wednesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in managing workshops, your technical knowledge, and any customer service skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Greenhous DAF. Mention specific experiences that demonstrate your ability to lead a busy workshop and provide excellent service.
Showcase Your Technical Skills: Don’t forget to showcase your technical understanding of vehicles. We want to see how you can clearly explain repairs to customers and manage technicians effectively. Be specific about your past roles and responsibilities!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Greenhous Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge about DAF trucks and commercial vehicles. Be ready to discuss specific repairs and maintenance processes, as well as any relevant warranty guidelines. This will show that you’re not just a people manager but also someone who understands the nuts and bolts of the job.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be leading a team, so highlight your experience in managing technicians and ensuring productivity. Prepare examples of how you've allocated work based on skill sets and how you've handled performance reviews or training sessions. This will demonstrate your ability to motivate and manage a high-performing workshop.
✨Customer Service is Key
Be ready to talk about your customer service skills, especially in challenging situations. Think of examples where you’ve successfully dealt with difficult customers or upsold services. This will show that you understand the importance of customer satisfaction in a workshop environment.
✨Prepare Questions
Interviews are a two-way street, so come prepared with questions about the workshop's operations, team dynamics, and company culture. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Ask about their approach to health and safety standards or how they support staff development.
