Greenhous Jaecoo Shrewsbury is looking for a friendly, professional and customer-focused Service Advisor to join our busy Aftersales team.
As the first point of contact for our customers, you'll play a key role in delivering an outstanding customer experience from booking through to vehicle collection. You'll work closely with our workshop team, ensuring repairs and servicing are completed efficiently while keeping customers informed every step of the way.
If you're passionate about customer service, thrive in a fast-paced environment and enjoy building lasting relationships, we'd love to hear from you.
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Salary: £29,741 per annum, plus bonus (OTE up to £34,000)
Hours: Monday to Friday, 8.00 am to 6.00 pm, i.e. 45 hours per week, 1 hour lunch break (unpaid).
Key Responsibilities
Welcome customers and manage all service and repair bookings professionally and efficiently.
Accurately record customer requirements and prepare job cards for the workshop.
Liaise with technicians to provide customers with timely updates on vehicle progress.
Explain repair work and associated costs clearly and confidently.
Ensure all customer enquiries are handled promptly and professionally.
Promote and upsell additional products and services where appropriate, including service plans and vehicle health checks.
Process invoices, payments and service documentation accurately.
Build strong relationships with customers to encourage repeat business and maintain high levels of customer satisfaction.
Work closely with the Aftersales team to ensure workshop efficiency and service targets are achieved.
Ideally, we are looking for
Previous experience as a Service Advisor or in a customer service role within the automotive industry.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple tasks in a busy environment.
Good IT skills and experience using dealership management systems (preferred but not essential).
The ability to work well under pressure while maintaining accuracy and attention to detail.
A proactive, positive and professional attitude.
In return we’ll offer
As a permanent Greenhous employee, you will be entitled to:
30 Days Holiday Including 8 Bank Holidays
Company Sick Pay That Increases With Length Of Service
Pension With Greenhous Contribution
Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
Qualified Mental Health First Aiders
Free Will Writing Service
Free Mortgage Advice Service
Free Eye Tests For VDU Users
Free Flu jabs if you are ineligible through the NHS
On-Site Parking (Site Specific)
Cycle To Work Scheme
EAP - Employee Assistance Program
Who are we:
Greenhousis firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.
Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.
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Service Advisor in Shrewsbury employer: Greenhous Group
Greenhous Group is an excellent employer, offering a vibrant work culture in Wolverhampton that prioritises employee well-being and professional growth. With generous holiday allowances, pension contributions, and a range of employee discounts, we ensure our team members feel valued and supported while thriving in a fast-paced automotive environment.
