Workshop Controller in Hampshire, Portsmouth

We are looking for an experienced and highly organised Workshop Controller to oversee the daily operation of our busy 15-bay van workshop. This is a key leadership role, responsible for controlling workflow, maximising productivity, supporting and motivating the workshop supervisor and technicians, and ensuring all work is completed safely, efficiently, on time and to a high standard. You will act as the vital link between the workshop, service team and customers, ensuring excellent communication, strong cost control, and outstanding customer satisfaction while driving service profitability.

Key Responsibilities:

• Control and coordinate the day-to-day workflow of a high-volume van workshop.
• Ensure all customer information is obtained and stored and parts ready to allocate work effectively to the Workshop Supervisor to maximise productivity.
• Ensure the day's workload is completed efficiently, with all statutory and vehicle checks completed before shift end.
• Obtain and verify customer pre-authorisation for all work prior to commencement.
• Secure additional repair authorisation where required during the service process.
• Liaise directly with customers regarding vehicle issues, progress updates and repair timelines.
• Carry out quality checks on completed work to ensure standards are met.
• Ensure cash-sale vehicles are not released without full payment.
• Drive workshop profitability through effective time management, cost control and upselling opportunities.
• Work closely with the service advisors and parts department to support operational efficiency.
• Ensure strict compliance with all Health & Safety procedures at all times.
• Support the training, coaching and development of workshop staff.
• Maintain high administrative accuracy to avoid invoice queries and rework.

Ideally, we are looking for:

• Previous experience within the motor industry is essential.
• Experience in a busy commercial vehicle or van workshop preferred.
• Proven background delivering excellent customer service and administration.
• Experience with Stellantis products an advantage.
• Strong leadership skills with the ability to motivate and manage a team.
• Calm, professional and solutions-focused approach with the ability to work under pressure.
• Excellent communication skills across customers and internal teams.
• Strong organisational and planning ability in a fast-paced environment.
• Proactive problem-solver with the ability to anticipate challenges.
• High attention to detail with a responsive yet structured working style.
• Confident IT skills and workshop systems experience.
• Relevant vehicle service and management qualifications.

In return we offer:

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme Salary Sacrifice (if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Competitive Salaries
• Career development pathways and training
• Quarterly Star Awards

Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.