At a Glance
- Tasks: Manage warranty and service administration tasks in a fast-paced environment.
- Company: Join Greenhous DAF, a leading commercial vehicle dealership with over 100 years of experience.
- Benefits: Enjoy 30 days holiday, employee discounts, and a positive workplace culture.
- Other info: Opportunities for personal growth and development in a dynamic setting.
- Why this job: Kickstart your career in a supportive team while ensuring top-notch customer care.
- Qualifications: Organised, detail-oriented, and able to work independently.
The predicted salary is between 27000 - 33000 £ per year.
- Overview
- Greenhous DAF in Willenhall is currently seeking a dedicated and detail-oriented
Service and Warranty Administrator to join our dynamic and fast‑paced team. This is a fantastic opportunity for someone looking to develop their career within a supportive and thriving commercial vehicle dealership.
As part of our busy service department, you will play a key role in ensuring all warranty and service administration tasks are handled efficiently and accurately, helping to maintain the high standards of customer care we’re known for.
If you thrive in a high-energy environment, enjoy working as part of a team, and are ready to take the next step in your career, we’d love to hear from you.
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Working Hours
Monday to Friday, 9:00 am to 5:00 pm, i. e. 37.5 hours per week, 30 minutes lunch (unpaid).
Salary
Key Responsibilities
- Analysing, processing workshop job cards and invoicing.
- Communicating with customers and obtaining final order numbers.
- Processing and inputting DAF warranty and contract claims via DCE.
- Inputting costs on customers' own portals.
- Dealing with incoming and outgoing telephone calls.
- Desired Qualities
- Organised and has good attention to detail.
- Ability to adapt quickly.
- Can work under own initiative.
Benefits
- 30 days holiday including 8 bank holidays.
- Company sick pay that increases with length of service.
- Pension with Greenhous contribution.
- Employee discounts on a range of products and services including holidays, days out and supermarket shops.
- Qualified mental health first aiders.
- Free will‑writing service.
- Free mortgage advice service.
- Free eye tests for VDU users.
- Free flu jabs if you are ineligible through the NHS.
- On‑site parking (site specific).
- Cycle‑to‑work scheme.
- Positive workplace culture.
- Employee assistance program.
- About Greenhous
Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years of experience in the franchised dealer world.
We are a leader in the supply of dealer services for some of the world’s leading manufacturers.
Our network of car and commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.
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Service & Warranty Administrator - Wolverhampton employer: Greenhous Group
Greenhous DAF in Wolverhampton offers a vibrant and supportive work environment, perfect for those looking to advance their careers in the commercial vehicle sector. With a strong emphasis on employee well-being, we provide generous benefits such as 30 days of holiday, company sick pay, and various health initiatives, all within a positive workplace culture that encourages teamwork and personal growth. Join us to be part of a leading dealer group with over a century of experience, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Warranty Administrator - Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greenhous Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greenhous Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Warranty Administrator - Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greenhous Group:Your cover letter is your chance to shine! Tell us why you want to work at Greenhous Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greenhous Group!
How to prepare for a job interview at Greenhous Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
