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- Tasks: Be the friendly face of our GP practice, helping patients and managing enquiries.
- Company: Join a supportive team at Greengate Medical Centre with a warm working environment.
- Benefits: Flexible hours, paid breaks, and annual staff outings for team wellbeing.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: GCSEs in English and Maths; experience in general practice is a plus.
- Other info: Great career growth opportunities in a low turnover, training-focused practice.
The predicted salary is between 11 - 16 £ per hour.
We are looking to appoint a Patient Care Co-ordinator for a minimum of 20 hours per week to join our busy GP practice. This role is established as the first point of contact for patients, contractors and visitors as well as carrying out general tasks associated with a GP surgery.
You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills and IT literacy, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams alongside the general public.
Your regular duties in this role will include:
- Dealing with telephone, face-to-face and electronic enquiries
- Booking and/or amending patient appointments and home visits
- Contacting patients to provide information from the clinical team
- Assisting patients to access our services and those available in the wider community
- Processing prescription requests
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Main duties of the job include:
- Receiving patients and consulting with members of the practice team
- Processing personal and telephone requests for appointments and ensuring callers are directed to the appropriate healthcare professional
- Registering new patients and temporary residents
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients and other team members
- Processing and distributing incoming and outgoing mail
- Filing and retrieving paperwork
- Providing clerical assistance to practice staff as required
- Keeping the reception area tidy and presentable
- Covering sickness/annual leave and working reasonable overtime when required
- Undertaking statutory and mandatory training as required
About us: Greengate Medical Centre has a low turnover of staff as we offer a flexible and warm working environment. We offer paid tea breaks where possible and annual staff outings to ensure the team wellbeing. Our list size is 11,500 patients with 3 practice nurses, an Enhanced Diabetes Nurse, 1 HCA, 1 phlebotomist, 2 salaried GPs, overseen by 5 very supportive GP Partners. We are a training practice and fully support staff in our organisations' development.
Job responsibilities include:
- Maintaining confidentiality of information
- Managing health & safety and infection control
- Supporting, promoting and maintaining the Practices Equality & Diversity Policy
Person Specification:
- GCSE grade A to C or equivalent in English and Maths
- Experience in General Practice
- Disclosure and Barring Service Check
Patient Care Co-odinator - Minimum 20hrs pw in Leicester employer: Greengate Medical Centre
Contact Detail:
Greengate Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Co-odinator - Minimum 20hrs pw in Leicester
✨Tip Number 1
Get to know the practice! Research Greengate Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and administrative tasks. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, as a Patient Care Co-ordinator, you'll need to demonstrate your ability to interact effectively with patients and colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable with online processes, which is key for this role.
We think you need these skills to ace Patient Care Co-odinator - Minimum 20hrs pw in Leicester
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about interacting with patients and the team, make sure to highlight your excellent communication skills in your application. Use examples that showcase how you've effectively dealt with enquiries or provided support in a busy environment.
Be Organised: Being highly organised is key for a Patient Care Co-ordinator. In your application, mention any experience you have with managing appointments or handling administrative tasks. This will show us that you can keep things running smoothly in our practice.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Refer to the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application.
How to prepare for a job interview at Greengate Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Care Co-ordinator role. Familiarise yourself with the key responsibilities like handling patient enquiries and managing appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated in previous jobs. Think about times when you dealt with difficult situations or provided exceptional service. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Patient Care Co-ordinator. Bring up specific instances where you successfully managed multiple tasks or prioritised effectively. You might even want to mention any tools or methods you use to stay organised, as this shows you're proactive and ready for the busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This not only shows your interest but also helps you gauge if the practice is the right fit for you.
