Role
We are looking for a highly organised and motivated Market Manager (Operations) to oversee the day‑to‑day management and operation of our markets. This hands‑on role requires strong leadership, operational management skills, and a commitment to delivering a safe, vibrant and successful market environment for traders, customers and visitors.
Responsibilities
- Ensure smooth and efficient running of market operations, maintaining high standards of customer service.
- Build and maintain positive relationships with traders, customers, stakeholders and partner organisations.
- Lead daily market operations, manage and support staff and contractors, oversee market layouts, trader allocations and licensing arrangements.
- Monitor market performance, identify opportunities for growth and improvement.
- Investigate and resolve customer and trader enquiries or complaints promptly.
- Oversee site maintenance, cleanliness, security and general operational standards.
- Ensure compliance with health and safety legislation, risk assessments and regulatory requirements.
- Monitor budgets, income, expenditure and performance targets, support planning and delivery of market events, promotions and special initiatives.
- Prepare reports, performance data and operational updates for senior management.
Qualifications
- NABMA Diploma in Market Administration, or willingness to undertake the required training.
- Experience in operational services with ability to work in a fast‑paced environment, including weekends.
- Ability to manage operational budgets using a variety of systems and procedures.
- Knowledge of pest control and food safety issues and their enforcement in trading environments.
- Knowledge of procedures relating to monetary collection, arrears management and debt recovery.
- Excellent organisational and communication skills, proactive and flexible approach.
- Strong leadership and problem‑solving skills, commitment to exceptional customer service.
Benefits
- Annual salary £38,220 to £41,771 with a 7 % out‑of‑hours enhancement.
- Generous annual leave allowance and flexible working opportunities.
- Access to a pension scheme, salary‑sacrifice schemes, gym‑membership discounts and other rewards.
- Employee wellbeing and support services.
Additional Information
No sponsorship will be offered for this role.
Artificial Intelligence (AI) policy: please read the detailed information at the bottom of this advert before you apply, as applications may be rejected if AI use is detected.
Contact for further information: Steven.turney@bolton.gov.uk.
This is a designated customer‑facing role under the fluency duty and requires a specified level of spoken English.
Applicant will benefit from the Greater Manchester Continuous Service Commitment – continuous or unbroken service will be recognised across participating local authorities and other participating organisations.
Background checks will be conducted in accordance with the DBS Code of Practice.
Bolton Market Operations Manager NEW Bolton Council Posted today Bolton £38,220 - £41,771 Expir[...] employer: Greenfold
Greenfold in Bolton is an exceptional employer, offering a dynamic work environment where you can make a tangible impact on the community by tackling environmental issues. With a strong emphasis on employee well-being, we provide flexible working arrangements, generous annual leave, and a comprehensive pension scheme, fostering a culture of support and growth for our team members. Join us to develop your skills in a meaningful role that contributes to a cleaner, greener future.
