At a Glance
- Tasks: Be the friendly face of our practice, greeting patients and managing communications.
- Company: Join a supportive medical team dedicated to excellent patient care.
- Benefits: Flexible part-time hours, on-site parking, and a welcoming environment.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Good communication skills and a passion for helping others.
The predicted salary is between 20000 - 30000 £ per year.
To provide a point of contact for patients and act as a focal point of communication between the patients, Doctor and other staff as necessary. You are expected to be courteous to all patients, staff and visitors alike. You are also expected to assist those patients who may need additional support due to disability, age or barriers to understanding (language).
Main duties of the job:
- Greet all patients/visitors to the practice on arrival.
- Answer the telephone, dealing with or redirecting enquiries as necessary.
- Ensure the answerphone is switched on/off as appropriate at the beginning/end of each day and during the midday closure.
- Make appointments using the electronic computerised clinical system.
- Take messages as appropriate using the current system operated by the practice and ensure delivery of messages to relevant parties.
- Record requests for repeat prescriptions from patients.
- Ensure appropriate use of Smartcard at all times.
- Action requests for ambulance transportation as per practice policy.
- Ensure reception and waiting areas are kept neat and tidy.
- Maintain supplies of reception stationery.
- Deal with all incoming and outgoing mail as per practice policy.
- Any other duties as identified to ensure the smooth operation of the surgery.
About us:
We are a friendly and supportive practice with a highly experienced reception and administrative team who are committed to providing excellent patient care and smooth day-to-day operations. Our stable and well-established clinical team includes GPs, Advanced Clinical Practitioners, a Practice Pharmacist, HCAs, and Practice Nurses. We are further supported by additional roles including a Social Prescriber, Physiotherapist, and Mental Health Practitioner, enabling us to provide comprehensive, patient-centred care.
The practice benefits from ample on-site parking and excellent transport links, with easy access to nearby tram lines for both patients and staff.
Person Specification:
Skills:
- Essential: Excellent communication skills (Written and Oral), IT skills, Clear, polite telephone manner.
- Desirable: Time Management and the ability to work to deadlines, Problem solving skills, Interpersonal skills.
Experience:
- Essential: Experience of working with the general public.
- Desirable: Experience of reception work, Experience of working within General Practice.
Qualifications:
- Essential: Good standard of general education, GCSE Mathematics C or above, GCSE English C or above.
- Desirable: AMSPAR Receptionist certificate, NVQII in Customer Care, CLAIT Qualification.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details:
Employer name: Greenfields Medical Practice
Address: 12 Terrace Street, Hyson Green, Nottingham NG7 6ER
Receptionist in Nottingham employer: Greenfields Medical Practice
Greenfields Medical Practice is an exceptional employer that prioritises patient-centred care while fostering a supportive and collaborative work environment. Located in Nottingham, we offer our pharmacists the opportunity to engage in meaningful patient interactions, contribute to innovative healthcare solutions, and benefit from professional development in a friendly team atmosphere. With convenient access to public transport and free on-site parking, we ensure that our staff can focus on delivering high-quality care without the stress of commuting.
Contact Details:
Greenfields Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Nottingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Greenfields Medical Practice.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Greenfields Medical Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Greenfields Medical Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist in Nottingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Greenfields Medical Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Greenfields Medical Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Greenfields Medical Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Greenfields Medical Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Greenfields Medical Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Greenfields Medical Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
