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- Tasks: Support patients and assist the clinical team in a friendly GP surgery.
- Company: Join a welcoming team at Greenfield Medical Centre, dedicated to high-quality healthcare.
- Benefits: Enjoy free parking, NHS pension, 5 weeks holiday, and a focus on staff wellbeing.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in Maths and English, excellent communication skills, and a friendly attitude.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Great opportunity to work within the health service. Friendly GP surgery needs an enthusiastic reliable and flexible person to join our team. Your role will be to support our patients face to face on the telephone and digitally. You will also be expected to work closely with our clinical team by providing admin support.
This is a full time role split over 5 working days with a shift pattern of 8am – 4.30 and 10am to 6.30
Main duties of the job
Front reception duties meeting and greeting
Supporting patients with digital access
Signposting to appropriate healthcare professionals
Liaising with hospitals and other healthcare providers
Managing own administrative workload
Supporting Clinical staff with admin
About us
Greenfield Medical Centre is a 5 doctor practice committed to providing high quality healthcare.
We have an excellent team and and friendly, welcoming working environment.
We offer free parking , NHS pension 5 weeks holiday and a focus on staff wellbeing.
Job responsibilities
To be responsible for undertaking a wide range of reception duties andthe provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.Further duties are outlined below.
The following are the core responsibilities of the Receptionist. Theremay be, on occasion, a requirement to carry out other tasks. This will bedependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with thecallers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients,team members and external agencies
f. Code data on the clinical IT system
g. Photocopy documentation as required
h. Input data into patients healthcare records as necessary
i. Manage requests for information, i.e., SAR, insurance/solicitorsletters and DVLA forms to the administrative team
j. Manage PPA claim forms and ensure accurate & timely claims.
k. Manage practice clinical staff rota in conjunction with ManagingPartner
l. Scan patient related documentation and attach scanned documents topatients healthcare records
m. Manage incoming lab reports on a daily basis sending to appropriateclinician
n. Manage all queries as necessary in an efficient manner
o. Carry out system searches as requested
p. Maintain a clean, tidy, effective working area at all times
q. Support all clinical staff with general tasks as requested
Secondary key responsibilities
In addition to the primary responsibilities, theReceptionist may be requested to:
a. Partake in audit as directed by the audit lead
c. Action incoming emails and correspondence as necessary
d. Complete opening and closing procedures in accordance with the dutyrota
e. Order and monitor stationery supplies
f. Deputise and support during periods of absence
Person Specification
Qualifications
- QualificationsEssentialDesirable
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- Experience of working with the general public
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Experience working in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Reception/admin employer: Greenfield Medical Centre
Contact Detail:
Greenfield Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception/admin
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Greenfield Medical Centre. Familiarise yourself with their services and values. This will help you show genuine interest and tailor your responses during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role, especially your experience with admin tasks and patient interaction.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Reception/admin
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience with admin duties and working with the public, as these are key for us at Greenfield Medical Centre.
Show Your Enthusiasm: We love a positive attitude! In your application, let us know why you're excited about joining our friendly team and how you can contribute to providing high-quality healthcare.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your information well so we can easily see your qualifications and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Greenfield Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing appointments and supporting clinical staff. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is crucial. Prepare examples of how you've effectively communicated with patients or team members in the past. Practising clear and polite responses can also help you nail that friendly telephone manner they’re looking for.
✨Demonstrate Flexibility and Team Spirit
The job requires someone who is flexible and can work well in a team. Think of instances where you've adapted to changes or supported colleagues. Highlighting your ability to work under pressure while maintaining a positive attitude will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, such as their approach to patient care or how they support staff wellbeing. This shows that you’re not just interested in the job, but also in being part of their team.