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For Companies At a Glance
- Tasks: Help users with tech issues and manage incidents to keep things running smoothly.
- Company: Join a global manufacturing leader with a dynamic IT team.
- Benefits: Enjoy a competitive salary, remote work options, and great corporate perks.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: 2+ years in desktop support, good customer skills, and knowledge of Office 365.
- Other info: Opportunity for career advancement in a thriving industry.
The predicted salary is between 24000 - 28000 £ per year.
Location: Flintshire (onsite / 1 day working from home)
Salary: £28k - £34k plus benefits
Our global manufacturing client is looking for a Service Desk Analyst to join their growing IT team. The Service Desk Analyst will be responsible for resolving end user technical requests and carrying out the incident management process to ensure normal service operations with the aim of minimising impact on business operations.
Service Desk Analyst experience:
- Prior experience in desktop/technical support positions (2+ years)
- Experience in documenting and knowledge sharing
- Good customer interaction skills
- Office 365
- Windows 10
- Knowledge of cloud technologies (Desirable)
- VMware (Desirable)
- Networking knowledge (Desirable)
If this role sounds interesting to you, please APPLY and get in touch with Joe Griffiths by calling or email at.
Service Desk Analyst employer: Greenfield I T Recruitment
Contact Detail:
Greenfield I T Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Windows 10. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role requires good interaction with end users. Practising how to handle difficult situations or technical queries can help you demonstrate your ability during interviews.
✨Tip Number 3
Prepare to discuss your previous experience in desktop or technical support roles. Be ready to share specific examples of how you've resolved issues and contributed to incident management processes in the past.
✨Tip Number 4
Network with current or former Service Desk Analysts to gain insights into the role and the company culture. This can provide you with valuable information that you can use to tailor your approach when applying through our website.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop and technical support. Emphasise your 2+ years of experience and any specific skills related to Office 365, Windows 10, and cloud technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer interaction skills and your ability to resolve technical requests. Mention your familiarity with incident management processes and how you can minimise impact on business operations.
Highlight Relevant Skills: In your application, clearly list any additional skills that are desirable for the role, such as knowledge of VMware and networking. This will help you stand out as a well-rounded candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Greenfield I T Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with desktop support, Office 365, and Windows 10 during the interview. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them.
✨Demonstrate Customer Interaction Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've effectively communicated with users. Highlight any instances where you turned a negative experience into a positive one.
✨Prepare for Incident Management Questions
Familiarise yourself with the incident management process and be ready to explain how you would handle various scenarios. This shows that you understand the importance of minimising business impact.
✨Research the Company and Its Technologies
Take some time to learn about the company's operations and the technologies they use, especially cloud technologies and VMware. This will help you tailor your answers and show genuine interest in the role.
