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- Tasks: Provide top-notch IT support onsite and remotely for diverse clients.
- Company: Growing managed services provider with a focus on client relationships.
- Benefits: Competitive salary, travel opportunities, and career progression.
- Other info: Dynamic role with opportunities to advance into senior positions.
- Why this job: Enjoy varied environments and make a real difference in tech support.
- Qualifications: Experience in 1st or early 2nd line support with strong troubleshooting skills.
The predicted salary is between 25000 - 30000 £ per year.
Location: Liverpool (with travel to customer sites)
Salary: £25,000 – £30,000 + benefits
We’re working with a growing managed services provider looking for an IT Support Engineer to deliver high-quality onsite and remote support to a varied customer base. This is a hands-on role suited to someone who enjoys working autonomously, solving problems end-to-end, and building strong client relationships.
The Role
You’ll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience. Key responsibilities include:
- Delivering onsite support as part of a managed service offering
- Providing remote support via RDP/RDS and monitoring tools
- Diagnosing and resolving hardware, software and network issues
- Taking ownership of support tickets through to resolution
- Installing and configuring systems, devices and applications
- Maintaining accurate documentation and updating stakeholders on progress
About You
You’ll already have experience in a client-facing 1st line or early 2nd line support role, with strong troubleshooting ability and confidence working independently on customer sites.
Experience required:
- Active Directory, Group Policy, DNS and DHCP
- Microsoft 365 administration (including user provisioning)
- Windows 11 and Windows Server environments
- Network infrastructure (switches, routers, firewalls)
- Printer and peripheral setup
- Backup and endpoint protection solutions
- General network and system monitoring
- Exposure to AWS or other cloud platforms would be beneficial.
Additional Requirements
- Full UK driving licence and access to a car
- Willingness to travel to customer sites (primarily regional, with occasional UK-wide travel)
Why Apply?
- Varied client environments – no two days the same
- Strong exposure across infrastructure, networking and cloud
- Opportunity to progress into a more senior support or infrastructure role
IT Support Engineer in Liverpool employer: Greenfield I T Recruitment
Contact Detail:
Greenfield I T Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Liverpool
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or join online forums where IT pros hang out. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a portfolio of your past projects or problems you've solved. This can really impress potential employers and set you apart from the crowd.
✨Tip Number 3
Don’t just apply to jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and even reach out directly to ask about opportunities. It shows initiative and can help you get noticed!
✨Tip Number 4
Finally, make sure to apply through our website! We’ve got loads of great opportunities, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces when it comes to interviews!
We think you need these skills to ace IT Support Engineer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Active Directory, Microsoft 365, and any troubleshooting skills you have. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Don’t forget to mention your client-facing experience and problem-solving skills.
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills relevant to the role. Mention your familiarity with network infrastructure, Windows environments, and any cloud platforms you've worked with. We love seeing candidates who are tech-savvy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Greenfield I T Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Group Policy, and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with hardware and network issues.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved issues in previous positions. Think about a time when you took ownership of a support ticket and how you ensured a smooth end-user experience.
✨Demonstrate Your Client-Facing Experience
Since this role involves working directly with clients, be ready to talk about your experience in client-facing roles. Highlight how you've built strong relationships and communicated effectively with customers to resolve their issues.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you to walk them through how you'd handle a specific technical issue or set up a system. Practising these scenarios beforehand can really help you shine!