At a Glance
- Tasks: Provide hands-on IT support onsite and remotely, solving problems and ensuring smooth user experiences.
- Company: Growing managed services provider with a focus on client relationships.
- Benefits: Competitive salary, travel opportunities, and career progression.
- Other info: Opportunity to advance into senior support or infrastructure roles.
- Why this job: Enjoy diverse challenges and make a real impact in varied client environments.
- Qualifications: Experience in 1st or early 2nd line support with strong troubleshooting skills.
The predicted salary is between 25000 - 30000 € per year.
Location: Liverpool (with travel to customer sites)
Salary: £25,000 - £30,000 + benefits
We're working with a growing managed services provider looking for an IT Support Engineer to deliver high-quality onsite and remote support to a varied customer base. This is a hands-on role suited to someone who enjoys working autonomously, solving problems end-to-end, and building strong client relationships.
Role
You'll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience. Key responsibilities include:
- Delivering onsite support as part of a managed service offering
- Providing remote support via RDP/RDS and monitoring tools
- Diagnosing and resolving hardware, software and network issues
- Taking ownership of support tickets through to resolution
- Installing and configuring systems, devices and applications
- Maintaining accurate documentation and updating stakeholders on progress
About You
You'll already have experience in a client-facing 1st line or early 2nd line support role, with strong troubleshooting ability and confidence working independently on customer sites.
Experience required:
- Active Directory, Group Policy, DNS and DHCP
- Microsoft 365 administration (including user provisioning)
- Windows 11 and Windows Server environments
- Network infrastructure (switches, routers, firewalls)
- Printer and peripheral setup
- Backup and endpoint protection solutions
- General network and system monitoring
Exposure to AWS or other cloud platforms would be beneficial.
Additional Requirements
- Full UK driving licence and access to a car
- Willingness to travel to customer sites (primarily regional, with occasional UK-wide travel)
Why Apply
- Varied client environments - no two days the same
- Strong exposure across infrastructure, networking and cloud
- Opportunity to progress into a more senior support or infrastructure role
IT Support Engineer employer: Greenfield I T Recruitment
Join a dynamic managed services provider in Liverpool, where you'll thrive in a supportive work culture that values autonomy and problem-solving. With opportunities for professional growth and exposure to diverse client environments, this role as an IT Support Engineer offers a rewarding career path alongside competitive benefits and the chance to make a real impact on client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT enthusiasts. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives you a chance to demonstrate your expertise beyond just a CV and makes you stand out to hiring managers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues like network failures or software glitches. Being able to articulate your problem-solving process can really impress interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Active Directory and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you’ve successfully solved problems in the past. We love hearing about your client-facing experiences and how you build relationships.
Show Off Your Technical Skills:Be specific about your technical expertise in your application. Mention your familiarity with Windows environments, network infrastructure, and any cloud platforms like AWS. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Greenfield I T Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Group Policy, and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with hardware and network issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've taken ownership of support tickets and resolved issues. Think about times when you’ve worked independently on customer sites and how you ensured a smooth end-user experience.
✨Demonstrate Your Client-Facing Experience
Since this role involves building strong client relationships, be ready to talk about your previous client interactions. Highlight how you’ve communicated effectively with clients and maintained documentation to keep them updated on progress.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you to diagnose a common issue or explain how you would set up a new system. Practising these scenarios can help you feel more confident and prepared.
