At a Glance
- Tasks: Be the friendly face of Greenergy, managing reception and supporting office operations.
- Company: Join a leading fuel solutions provider committed to innovation and sustainability.
- Benefits: Enjoy competitive pay, private medical insurance, and generous holiday allowance.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by creating a welcoming environment for clients and colleagues.
- Qualifications: Previous front-of-house experience and strong customer service skills required.
The predicted salary is between 25000 - 32000 £ per year.
Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition. Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables.
We are seeking a professional, well-organised, and customer-focused Receptionist Administrator to join our Office Services team in Manchester. As the first point of contact for visitors and callers, this role is key to upholding our professional image and ensuring a seamless front-of-house experience. You’ll be responsible for creating a warm and efficient reception environment, managing meeting room bookings, and supporting essential office operations including organising catering requirements and ordering supplies. With a focus on service excellence and smooth day-to-day operations, you’ll play a vital part in helping our Didsbury office run at its best.
Key Responsibilities- Maintain the company's corporate image and ensure smooth day-to-day front of house operations
- Create a professional and welcoming environment for clients as well as employees
- Greet and attend to visitors by escorting them to their designated meeting rooms and offering appropriate refreshments
- Manage the meeting room suite bookings and scheduling
- Answer phone calls on a multiline phone system
- Maintain office security by following safety procedures and controlling access via the reception desk
- Organise the internal refreshment and catering requirements for the meeting room suite
- Ensure the reception area is clean, organised, and well-stocked with necessary supplies
- Provide general office administrative support, including the ordering of catering and office supplies, while ensuring accurate record-keeping of all orders
- Assist the Travel Manager, when required, with coordinating hotel, car, and flight bookings for the Greenergy Group
- Support maintaining a log of building, cleaning and safety issues
- Administration assistance to the Facilities Manager and Head of Executive Support and Office Services with various company projects
- Previous experience of working front of house in a professional corporate environment
- Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)
- Strong customer service skills with a friendly and professional customer-first approach
- Excellent verbal and written communication skills, with the ability to always represent the company confidently and professionally, with a “can-do” attitude
- Excellent time management skills, ensuring daily tasks are handled efficiently
- Great organisational skills and able to manage multiple tasks while maintaining attention to detail
- Educated to minimum GCSE standard or equivalent
- Team player with a proactive approach
- Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance.
- Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.
- Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals.
- Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme.
- Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.
- Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives.
- Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.
- Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.
- Employee discount platform: Access exclusive discounts through our employee discount platform.
- Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most.
Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
Receptionist Administrator in Manchester employer: Greenergy
Greenergy in Tamworth is an excellent employer, offering a dynamic work environment where employees can thrive in their roles as Fleet Operations Support Specialists. With a strong focus on employee well-being, the company provides competitive salaries, private medical insurance, and enhanced pension contributions, alongside generous leave policies that promote a healthy work-life balance. The culture at Greenergy encourages professional growth and development, making it a rewarding place for those looking to make a meaningful impact in fleet operations.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Administrator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greenergy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greenergy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist Administrator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greenergy:Your cover letter is your chance to shine! Tell us why you want to work at Greenergy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greenergy!
How to prepare for a job interview at Greenergy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.