At a Glance
- Tasks: Be the first point of contact for customers, handling calls and queries in a fast-paced environment.
- Company: Join Greenergy, a leading fuel solutions provider committed to innovation and sustainability.
- Benefits: Enjoy competitive pay, private medical insurance, enhanced holiday allowance, and more.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic and supportive team.
- Qualifications: Previous customer-facing experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition. Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables.
We’re looking for a confident and organised Customer Care Representative to join our Manchester-based team (part of the wider Commercial team). This is a busy, fast-paced role where you’ll be the first point of contact for customers, handling calls, emails and live operational queries, placing fuel orders and building delivery KPI data. The environment can be complex and reactive, so we’re looking for someone who can stay calm under pressure, handle challenging conversations, multi-task effectively and build strong relationships with customers and colleagues across the business. You’ll need to be curious, flexible and comfortable asking questions to develop your understanding and help deliver the best possible customer experience.
Key Responsibilities
- Manage and prioritise activity across four key workstreams: telephone calls, the Fuel Orders inbox, the Customer Care inbox and reactive operational tasks.
- Ensure real time delivery issues are communicated effectively between the Flexigrid operation and the customer.
- Process customer fuel orders received by telephone or email.
- Assist customers with same or next day deliveries to prevent stock outages.
- Handle all customer queries in a timely and effective manner.
- Report, investigate and close out high level events, ensuring all relevant information is captured and recorded appropriately.
- Compiling KPI data for internal and external reporting.
- Assist with the system set up of new customers when new business has been secured by the account management teams.
- Identify and act on any opportunity to enhance the customer experience and our service offering.
- To always work harmoniously and respectfully with colleagues in Customer Care and other departments.
- Role model the Greenergy values.
- Carry out any other reasonable task(s) as requested.
Skills, Knowledge and Expertise
- Previous experience in a customer-facing role.
- Experience and confidence in call handling, including challenging conversations.
- Intermediate knowledge of Microsoft packages.
- Experience and/or understanding of the fuel industry (desirable).
- Attention to detail is critical in this role.
- Strong written and verbal communication skills are needed, coupled with the ability to develop relationships on all levels.
- Has a strong team ethic but also has an ability to work independently when needed.
- Is flexible and has the ability to work under pressure.
- Displays high organisational skills and the ability to multi-skill and manage workloads effectively.
- Shows curiosity and is not afraid to ask questions to develop understanding.
- Is comfortable to ask questions and challenge the norm.
Benefits
- Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance.
- Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.
- Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals.
- Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme.
- Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.
- Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives.
- Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.
- Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.
- Employee discount platform: Access exclusive discounts through our employee discount platform.
- Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most.
Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
Customer Care Representative in Manchester employer: Greenergy
Greenergy in Tamworth is an excellent employer, offering a dynamic work environment where employees can thrive in their roles as Fleet Operations Support Specialists. With a strong focus on employee well-being, the company provides competitive salaries, private medical insurance, and enhanced pension contributions, alongside generous leave policies that promote a healthy work-life balance. The culture at Greenergy encourages professional growth and development, making it a rewarding place for those looking to make a meaningful impact in fleet operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greenergy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greenergy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Representative in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greenergy:Your cover letter is your chance to shine! Tell us why you want to work at Greenergy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greenergy!
How to prepare for a job interview at Greenergy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
