At a Glance
- Tasks: Provide top-notch support for end-user devices and troubleshoot hardware and software issues.
- Company: Join Greenergy, a leader in sustainable fuel solutions with a commitment to innovation.
- Benefits: Enjoy competitive pay, private medical insurance, enhanced pension, and generous holiday allowance.
- Other info: Be part of a diverse team that values inclusion and offers excellent career growth.
- Why this job: Make a real impact in IT while supporting a greener future in energy.
- Qualifications: Experience in IT support, strong problem-solving skills, and a proactive attitude.
The predicted salary is between 35000 - 45000 £ per year.
Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition.
Department: Information Technology
Location: London
Key Responsibilities:
- Provisioning, configuring, and maintaining end‑user devices whilst delivering excellent customer service focused on quality ITSM system input, first‑touch resolution, and meeting any SLA obligations.
- Fix issues across desktops, laptops, printers, mobiles, and other hardware.
- Visit local depots to install, configure, and repair kit (PCs, servers, switches).
- Managing lifecycle activities: setup, patching, upgrades, and decommissioning.
- Troubleshooting hardware and software issues for users across the organisation.
- Diagnose and resolve server, network, and core application incidents within SLA targets, performing root cause analysis and implementing permanent fixes to prevent recurrence.
- Monitor system performance, availability, and capacity across infrastructure components.
- Apply patches, firmware updates, and configuration changes following change control procedures.
- Implementing and maintaining endpoint protection (antivirus, encryption, device management policies).
- Ensuring compliance with cybersecurity standards (e.g., MFA, disk encryption, secure configurations).
- Support LAN/WAN, VPN, and wireless network configurations and troubleshooting.
- Support the administration of Microsoft 365, Azure AD, and other cloud infrastructure services.
- Provide documentation, knowledge sharing, and technical guidance to team members, 1st Line and end‑users.
- Liaise with 3rd Line / Specialist teams, vendors, and partners to resolve advanced technical issues.
- Participate in infrastructure projects, deployments, and upgrades.
Skills, Knowledge and Expertise:
- Previous experience in a similar role.
- Experience of working in large and complex IT enterprise.
- Experience of supporting WAN/LAN networks and switches and VPNs.
- Experience with on‑premise and cloud identity services, e.g., Microsoft Entra and Active Directory.
- ITIL Foundation qualified (preferred).
- Experience of helpdesk management - Logging, triaging, assigning and resolving internal support incidents & service requests.
- Asset management - Hardware & Software.
- Desktop and laptop builds.
- Software installation and configuration.
- Active Directory User, computer and group management.
- O365 & Microsoft Teams user administration.
- Monitoring - Backups, Alerts.
- VMware vSphere Administration.
- Strong analytical and problem‑solving skills.
- Excellent communication and team working skills; promotes open and effective communication.
- Overcomes obstacles and adapts approach to achieve outstanding results.
- Bias for action – does things before being asked to or forced to by events (proactive not reactive).
- Progresses issues, even when only partial information is available.
- Actively seeks out know‑how and best practice, related to own area of contribution.
- Demonstrates shared commitment to team success.
- High attention to detail and organisational skills.
- Ethical, client‑focused approach with a commitment to confidentiality.
Benefits:
- Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance.
- Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.
- Enhanced company pension: Secure your future with enhanced company pension contributions that support your long‑term financial goals.
- Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme.
- Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.
- Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives.
- Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.
- Global travel insurance: Travel with peace of mind, courtesy of worldwide multi‑trip travel insurance coverage for you and your family.
- Employee discount platform: Access exclusive discounts through our employee discount platform.
- Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most.
Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
2nd Line Infrastructure & Desktop Support Analyst employer: Greenergy
Greenergy is an exceptional employer, offering a dynamic work environment in London where innovation meets sustainability. With a strong focus on employee well-being, we provide competitive compensation, comprehensive health benefits, and generous leave policies, all while fostering a culture of collaboration and professional growth. Join us to be part of a diverse team dedicated to delivering reliable fuel solutions and making a positive impact during the energy transition.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Infrastructure & Desktop Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Greenergy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Greenergy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Greenergy!
✨Direct Apply to Greenergy
Let's not forget to apply directly through the Greenergy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Infrastructure & Desktop Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Greenergy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Greenergy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Greenergy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
