Love talking to people, building relationships and turning great customer service into sales? We're looking for a proactive and customer-focused Customer Sales Representative to join our team. This is a varied role combining sales, customer service and account development, where you'll have the opportunity to build strong customer relationships, maximise sales and make a real difference. You'll also receive cross-training across both our Customer Sales and Customer Care teams . This means you'll gain experience managing customer orders as well as supporting delivery queries, resolving issues and handling complaints, giving you a broader understanding of our customers' needs.
Your role will include:
- Making outbound calls to customers to take orders and identify opportunities to increase sales.
- Handling inbound calls professionally, providing excellent customer service and building lasting relationships.
- Promoting offers, upselling products and working towards sales targets.
- Supporting customers with delivery queries, questions and complaints as part of your Customer Care training.
- Completing administrative tasks accurately, using systems including Excel and Outlook.
- Identifying potential new customers and supporting account growth.
- Working collaboratively with colleagues to deliver shared team goals
What you'll bring...
- Previous experience in customer service, sales or administration.
- Strong communication skills and the confidence to build positive customer relationships over the phone.
- A sales-driven mindset, with the motivation to achieve targets and spot opportunities.
- Good IT and organisational skills, particularly using Excel and Outlook.
- A positive, resilient attitude, with the ability to manage busy periods and handle challenging conversations professionally.
- A flexible, team-focused approach and a willingness to learn across different areas of the business.
The details
Hours: 35 hours per week
Salary: Competitive Annual Salary
Bonus: local bonus scheme
Agile working: The opportunity to work from home up to two days per week following training.
We're all about rewarding our team's hard work, that's why...
- Career development: Training, apprenticeships and opportunities to progress across our well-known brands.
- Food and drink discounts: 33% off for you and 15% off for your loved ones across our brands.
- Wellbeing support: Free Employee Assistance Programme covering mental health, wellbeing, financial and legal support.
- Hotel discounts: 50% off for you and 25% off for your loved ones at Greene King Inns and hotels.
- Refer a friend: Earn up to £1,500 when you recommend someone who joins us.
- Wagestream: Access your earned wages before payday.
- Retail discounts: Savings at Superdrug, Three Mobile and many more.
Ready to make an impact?
If you're a confident communicator who enjoys helping customers, building relationships and achieving results, we'd love to hear from you. Join Greene King and develop your sales and customer service career with us.
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Customer Sales Representative in Bury St Edmunds employer: Greeneking
Greene King is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture where innovation thrives. As a Digital Delivery Project Manager, you'll benefit from extensive training opportunities, competitive salaries, and generous discounts across our brands, all while contributing to meaningful projects that enhance customer experiences. With a strong focus on employee support, including mental health resources and flexible wage access, Greene King is committed to fostering a rewarding and fulfilling workplace for all team members.
