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- Tasks: Create unforgettable moments for customers and keep the good times flowing.
- Company: Join Greene King pubs, the heart of local communities.
- Benefits: Competitive salary, discounts, career growth, and mental health support.
- Other info: Enjoy discounts on food, drinks, and hotel stays while building your career.
- Why this job: Be part of a fun team and make a real impact on guests' experiences.
- Qualifications: Willingness to learn, attention to detail, and a passion for great service.
The predicted salary is between 20000 - 25000 £ per year.
Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.
As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.
QualificationsAs a Hotel Staff, you will:
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Meet and greet our customers and check them into their hotel room upon arrival.
- Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
- Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
- Willingness to learn and expand your skills.
- Have a great eye for detail, making sure every pint is poured to perfection.
- A passion for giving great service and making sure every customer receives a warm welcome.
- A positive can-do attitude and be a real team player.
We’re all about rewarding our team’s hard work, that’s why you’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
Hotel Staff in Surrey employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Staff in Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greene King's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or make recommendations. Role-playing with a friend can help you feel more confident when it comes to those tricky questions.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It shows that you care about the role and are ready to represent Greene King’s welcoming atmosphere.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the position!
We think you need these skills to ace Hotel Staff in Surrey
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with customers.
Tailor Your Application: Make sure to tailor your application to the Hotel Staff role. Highlight any relevant experience or skills that match what we’re looking for, like your attention to detail or your ability to handle customer queries.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Greene King
✨Know the Company
Before your interview, take some time to research Greene King and their community pubs. Understand their values and what makes them special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As Hotel Staff, you'll be all about creating memorable experiences for customers. Be ready to share examples from your past where you've gone above and beyond for a customer. Highlight your passion for service and how you handle challenging situations with a positive attitude.
✨Dress the Part
First impressions matter! Make sure you dress smartly and appropriately for the interview. A neat appearance shows that you respect the opportunity and understand the importance of presenting yourself well in a hospitality environment.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or what a typical day looks like for Hotel Staff. It shows your enthusiasm and helps you gauge if this is the right fit for you.