At a Glance
- Tasks: Provide top-notch support for ERP systems and enhance application performance.
- Company: Join a leading brand known for its commitment to employee development.
- Benefits: Enjoy discounts, career growth opportunities, and access to mental health support.
- Other info: Dynamic work environment with excellent training and development opportunities.
- Why this job: Be a key player in keeping essential systems running smoothly and making a real impact.
- Qualifications: Experience with ERP systems and RPG programming is a must.
The predicted salary is between 30000 - 40000 € per year.
As Support Analyst (Aurora), you will…
Responsibilities
- Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams.
- Support, maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills.
- Own incident resolution, meeting agreed SLAs and driving root cause analysis to reduce repeat issues.
- Manage and maintain key applications, ensuring systems are patched, upgraded and highly available.
- Work with internal teams and third-party suppliers to improve system performance and reliability.
- Act as an SME on key systems and projects, supporting both BAU activity and future improvements.
Qualifications
- Strong experience supporting ERP systems, ideally Infor System 21 (Aurora).
- Working knowledge of RPG programming and application support in complex environments.
- Experience with EDI systems and third-party supplier management.
- Excellent communication skills with the ability to troubleshoot and prioritise effectively.
- A proactive, independent mindset with a strong interest in technology and continuous improvement.
As a Support Analyst (Aurora), you will play a key role in keeping our core ERP and warehouse management systems running smoothly, supporting colleagues across the business. You’ll work closely with IT and operational teams to resolve issues, drive improvements and ensure our applications deliver a great experience every day.
Benefits
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – when they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Required Qualifications
- Infor System 21 (Aurora)
- RPG Programming Language
- iSeries inc. IBM OS
- EDI knowledge
- Log analysis
- Building and using testing plans
- Ability to build relationships with key customers at all levels
Preferred Qualifications
- iWMS
- Understanding of satellite Windows based systems to core ERP
- Understanding of hospitality or brewing industry and relevant technologies
- Other coding capability
Aurora Support Analyst in Surrey employer: Greene King
As an employer, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and well-being. With extensive training opportunities and a commitment to continuous improvement, our team members can advance their careers while enjoying generous discounts across our renowned brands and access to essential support services. Join us in a role that not only challenges you but also rewards you with a fulfilling career in a vibrant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Aurora Support Analyst in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your RPG skills and Infor System 21 knowledge. We want you to show off your expertise and how you can tackle those tricky support scenarios they throw at you.
✨Tip Number 3
Don’t just wait for job alerts! Keep an eye on our website for openings and apply directly. It shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and keep your name fresh in their minds. Plus, it shows you’re genuinely interested in the role!
We think you need these skills to ace Aurora Support Analyst in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Analyst role. Highlight your experience with Infor System 21 (Aurora) and RPG programming. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their troubleshooting abilities and proactive mindset!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your passion for technology and continuous improvement without rambling.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Greene King
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of Infor System 21 (Aurora) before the interview. Familiarise yourself with its functionalities and how it integrates with other systems. Being able to discuss specific features or recent updates will show your genuine interest and expertise.
✨Show Off Your RPG Skills
Since RPG programming is a key part of the role, be prepared to discuss your experience with it. Think of examples where you've used RPG to solve problems or enhance applications. If possible, bring along a portfolio of your work or projects that highlight your coding skills.
✨Communicate Like a Pro
Excellent communication skills are crucial for this role. Practice explaining complex technical issues in simple terms, as you'll need to liaise with both technical teams and non-technical stakeholders. Role-play common scenarios with a friend to build your confidence.
✨Be Ready to Troubleshoot
Prepare for situational questions that test your troubleshooting abilities. Think about past incidents you've resolved, focusing on your thought process and the steps you took to reach a solution. Highlight your proactive mindset and how you drive root cause analysis to prevent future issues.
