At a Glance
- Tasks: Support and enhance our ERP systems while resolving issues and driving improvements.
- Company: Join a leading brand known for its commitment to training and development.
- Benefits: Competitive salary, discounts, mental health support, and career growth opportunities.
- Other info: Enjoy a dynamic work environment with excellent perks and a focus on well-being.
- Why this job: Be a key player in tech solutions that impact the entire business every day.
- Qualifications: Experience with ERP systems, RPG programming, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
As a Support Analyst (Aurora), you will play a key role in keeping our core ERP and warehouse management systems running smoothly, supporting colleagues across the business. You'll work closely with IT and operational teams to resolve issues, drive improvements and ensure our applications deliver a great experience every day.
Responsibilities
- Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams
- Support, maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills
- Own incident resolution, meeting agreed SLAs and driving root cause analysis to reduce repeat issues
- Manage and maintain key applications, ensuring systems are patched, upgraded and highly available
- Work with internal teams and third-party suppliers to improve system performance and reliability
- Act as an SME on key systems and projects, supporting both BAU activity and future improvements
- Strong experience supporting ERP systems, ideally Infor System 21 (Aurora)
- Working knowledge of RPG programming and application support in complex environments
- Experience with EDI systems and third-party supplier management
- Excellent communication skills with the ability to troubleshoot and prioritise effectively
- A proactive, independent mindset with a strong interest in technology and continuous improvement
Qualifications
- Infor System 21 (Aurora)
- RPG Programming Language
- iSeries inc. IBM OS
- EDI knowledge
- Log analysis
- Building and using testing plans
- The ability to build relationships with key customers at all levels
Preferred Skills
- iWMS
- Understanding of satellite Windows based systems to core ERP
- Understanding of hospitality or brewing industry and relevant technologies
- Other coding capability
Benefits
- Competitive salary, pension contribution, and more
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, training and development at each level of your career
- Discount of 33% for you and 15% for your loved ones on all of our brands
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at Greene King Inns and hotels
- Refer a friend – earn £1,500 when placed
- Wagestream – access your wage before payday for when life happens
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile and many more
Support Analyst (Aurora) employer: Greene King
As a Support Analyst (Aurora) at our company, you will be part of a dynamic and supportive work culture that prioritises employee growth and development. With competitive salaries, extensive training opportunities, and a strong focus on mental well-being, we ensure that our team members thrive both personally and professionally. Located in a vibrant area, you will enjoy unique benefits such as generous discounts across our brands and the chance to make a meaningful impact within a leading organisation in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst (Aurora)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your RPG skills and understanding Infor System 21 (Aurora). We want you to show off your knowledge and passion for the tech!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. It shows initiative and helps us see your enthusiasm for joining the team.
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a great way to reiterate your interest and keep you fresh in the interviewer's mind. Plus, it shows you’re proactive!
We think you need these skills to ace Support Analyst (Aurora)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Analyst role. Highlight your experience with ERP systems, especially Infor System 21 (Aurora), and any relevant RPG programming skills. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t shy away from showcasing your troubleshooting abilities. Give examples of how you've resolved issues in the past, particularly in complex environments. This will help us see your proactive mindset in action!
Communicate Clearly:Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well. We appreciate a good communicator who can articulate their ideas effectively!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Greene King
✨Know Your Systems
Make sure you brush up on your knowledge of Infor System 21 (Aurora) and RPG programming. Be ready to discuss how you've supported ERP systems in the past, and think of specific examples where you've resolved issues or improved system performance.
✨Showcase Your Problem-Solving Skills
Prepare to talk about your experience with incident resolution and root cause analysis. Think of a time when you tackled a tricky problem and how you approached it. This will demonstrate your proactive mindset and ability to troubleshoot effectively.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate with both IT teams and non-technical colleagues, so be ready to showcase your ability to build relationships at all levels.
✨Be Ready to Discuss Continuous Improvement
Think about ways you've driven improvements in previous roles. Whether it's through enhancing application performance or managing supplier relationships, be prepared to share your ideas on how you can contribute to ongoing development and efficiency in the company.
