Commercial Recruitment Coordinator - Full time FTC in Suffolk

This is a Full-time position, FTC until the end of October 2027. Pub Partners is the tenanted, franchise and leased division of Greene King, made up of around 1,000 pubs across England, Scotland and Wales. We are looking for a Commercial Recruitment Coordinator to support the recruitment process for licensees across our tenanted, franchise and leased pub estate. This is a key coordination and administration role, supporting applicants from their first enquiry through to appointment approval. Reporting to the Recruitment Manager and based at Greene King Support Centre in Bury St Edmunds, you will work closely with the Operations Team and Business Development Managers to help deliver a smooth, compliant and well-organised recruitment journey. This role would suit someone who is confident speaking to people over the phone, highly organised, comfortable managing administration and paperwork, and able to build strong relationships with internal stakeholders.

Responsibilities

• Support and coordinate the licensee recruitment process for tenanted, franchise and leased pub opportunities.
• Nurture applicants through the journey, from initial contact through to appointment approval.
• Conduct telephone screenings and initial candidate conversations in a professional and engaging manner.
• Send and manage key recruitment documents, paperwork and information for potential franchise, leased and tenanted applicants.
• Process offers and support the completion of required recruitment administration.
• Coordinate business plans and ensure they are shared with the relevant Business Development Manager.
• Work closely with the Operations Team to understand recruitment requirements and priorities.
• Support targeted recruitment activity in line with recruitment plans and business needs.
• Maintain accurate candidate and recruitment data using CRM and internal systems.
• Track and report on key recruitment metrics, including applicant numbers, active vacancies and pubs currently recruiting.
• Help ensure the recruitment process is followed in line with statutory legislation, the Pubs Code and internal process requirements.
• Provide a positive, professional and consistent experience for applicants and stakeholders throughout the process.

Benefits

• You’ll receive a competitive salary, pension contribution as well as a discount of 33% for you and 15% for your loved ones on all of our brands.
• Free employee assistance program – mental health, well-being, financial, and legal support.
• Enhanced, family-friendly maternity and paternity policies.
• Menopause Friendly Employer.
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
• Refer a friend – when they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more.

Qualifications

• Previous experience in an administrative or coordination role.
• Experience speaking to candidates, customers or applicants over the phone.
• Confident telephone manner and strong communication skills.
• Experience supporting screening, evaluation or recruitment processes would be beneficial.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines.
• High attention to detail and accuracy when handling paperwork, data and process steps.
• Good IT skills, including Microsoft Office, particularly Outlook, Word, Excel and PowerPoint.
• Experience using CRM systems or managing data within internal systems.
• Ability to build strong working relationships with internal stakeholders.
• Confidence working with hiring managers, operations teams or business partners.
• A proactive, methodical and accountable approach to work.
• A passion for people, pubs and delivering excellent service.
• Energy, enthusiasm and a collaborative approach, supporting colleagues and encouraging best practice.