At a Glance
- Tasks: Lead a team to ensure smooth shifts and happy customers.
- Company: Join Farmhouse Inns, known for quality food and a supportive culture.
- Benefits: Competitive salary, pension, discounts, and access to mental health support.
- Other info: Opportunities for career growth and generous employee discounts.
- Why this job: Make a real impact on customer experiences while developing your career.
- Qualifications: Great attention to detail and a positive, adaptable attitude.
The predicted salary is between 22000 - 26000 £ per year.
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.
Join us at Farmhouse Inns, where we’re big on quality as we are with our portions, which is why our carveries slow-roast our meats for 14-hours, freshly prepare our veg, create fluffy, handmade Yorkies, ruffle-up our perfectly crispy roast potatoes, and bake and hand‑decorate our giant cakes in our kitchen every day.
We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well‑known brands – as one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
Qualifications:
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you’ll bring:
- A great eye for detail, making sure every pint is poured to perfection.
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
- A positive can‑do attitude and be a real team player.
Shift Leader: Customer Experience & Team Coach in Stoke-on-Trent employer: Greene King
At Farmhouse Inns, we pride ourselves on creating a supportive and rewarding work environment where our team members can thrive. With competitive salaries, extensive training opportunities, and generous discounts across our brands, we ensure that our employees feel valued and empowered to grow in their careers. Join us in a culture that celebrates quality, teamwork, and the joy of delivering exceptional customer experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader: Customer Experience & Team Coach in Stoke-on-Trent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Farmhouse Inns' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will demonstrate your ability to provide that heartfelt experience they’re looking for.
✨Tip Number 3
Be ready to showcase your leadership skills! As a Shift Leader, you'll need to coordinate the team during busy shifts. Prepare to discuss how you've successfully managed teams or resolved conflicts in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at Farmhouse Inns and ready to dive into the role!
We think you need these skills to ace Shift Leader: Customer Experience & Team Coach in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating memorable experiences for our guests.
Be Specific:Use examples from your past experiences to highlight your skills. Whether it’s a time you resolved a tricky situation or led a team, specific stories will make your application stand out to us.
Tailor Your Application:Make sure to align your application with the job description. Highlight your ability to keep things running smoothly and your knack for leading a team – we love seeing how you fit into our vision!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Greene King
✨Know the Company Inside Out
Before your interview, take some time to research Farmhouse Inns. Understand their values, menu offerings, and what makes them stand out in the industry. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you maintained high standards and ensured customer satisfaction during busy shifts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to think on your feet or handle unexpected challenges. Practising these responses will help you feel more confident and articulate during the interview.
✨Emphasise Teamwork and Positivity
Farmhouse Inns values a positive can-do attitude and teamwork. Be ready to discuss how you contribute to a positive work environment and support your colleagues. Share specific instances where your attitude made a difference in team dynamics or customer experiences.
