At a Glance
- Tasks: Lead a team to deliver outstanding service and ensure smooth shifts.
- Company: Join Greene King, the heart of local communities and pubs.
- Benefits: Competitive salary, discounts, career development, and well-being support.
- Other info: Enjoy flexible working, retail discounts, and opportunities for career growth.
- Why this job: Be a local hero, creating memorable experiences for customers every day.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.
Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.
We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Enhanced, family-friendly maternity and paternity policies.
- Menopause Friendly Employer.
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
As a Team Leader, you will…
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you’ll bring…
- A great eye for detail, making sure every pint is poured to perfection.
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
- A positive can-do attitude and be a real team player.
Shift Leader: Outstanding Service & Team Success employer: Greene King
At Greene King, we pride ourselves on being a community-focused employer that values teamwork and personal growth. Our vibrant work culture fosters a sense of belonging, offering extensive training and career advancement opportunities within our renowned brands. With competitive salaries, generous discounts, and a commitment to employee well-being, we ensure that our team members feel appreciated and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader: Outstanding Service & Team Success
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greene King's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or resolved issues on the spot. Be ready to share these experiences during your interview to demonstrate your skills as a Shift Leader.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows respect for the role and the company, plus it helps you feel more confident when you walk in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Leader: Outstanding Service & Team Success
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you've made shifts run smoothly and kept customers happy, so share those stories!
Be Personable:Since this role is all about providing outstanding service, let your personality shine through in your written application. We love seeing candidates who can connect with our community vibe and show they care about customer experiences.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for specific skills and experiences that align with what we do at Greene King.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures your application lands in the right place, so we can get back to you quickly!
How to prepare for a job interview at Greene King
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead by example. Prepare examples of how you've successfully managed a team in the past, highlighting your role in maintaining high standards and ensuring customer satisfaction.
✨Know the Company Culture
Familiarise yourself with Greene King's values and community focus. Be ready to discuss how you can contribute to creating a welcoming atmosphere and enhancing the local pub experience for customers.
✨Prepare for Scenario Questions
Expect questions about handling busy shifts and resolving conflicts. Think of specific situations where you’ve had to think on your feet and adapt quickly, showcasing your problem-solving skills and positive attitude.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities or how they support team members in their career progression, demonstrating your eagerness to grow within the company.
