Shift Leader: Elevate Guest Experience & Team Performance
Shift Leader: Elevate Guest Experience & Team Performance

Shift Leader: Elevate Guest Experience & Team Performance

Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to deliver exceptional guest experiences and manage daily operations.
  • Company: Popular pub and dining chain known for its vibrant atmosphere.
  • Benefits: Employee discounts, career advancement opportunities, and a supportive work environment.
  • Why this job: Join a fun team and make a real difference in guest satisfaction.
  • Qualifications: Strong leadership skills and a passion for hospitality.
  • Other info: Dynamic role with plenty of room for personal and professional growth.

The predicted salary is between 24000 - 36000 £ per year.

A popular pub and dining chain in Kingscote is seeking a Team Leader to oversee operations and ensure customer satisfaction. In this role, you will lead the team by example, organize shifts effectively, and maintain high standards of service.

The ideal candidate should have strong problem-solving skills, attention to detail, and the ability to create a warm atmosphere for guests.

The role offers opportunities for career advancement along with various employee benefits, including discounts at numerous brands.

Shift Leader: Elevate Guest Experience & Team Performance employer: Greene King

Join a vibrant pub and dining chain in Kingscote, where we prioritise both guest satisfaction and team development. As a Shift Leader, you'll thrive in a supportive work culture that values your contributions, offering numerous employee benefits such as discounts at various brands and clear pathways for career advancement. Experience the joy of leading a dedicated team in creating memorable experiences for our guests while enjoying a fulfilling and rewarding work environment.
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Contact Detail:

Greene King Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Shift Leader: Elevate Guest Experience & Team Performance

✨Tip Number 1

Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the pub and dining industry. A personal connection can often get your foot in the door faster than any application.

✨Tip Number 2

Show off your personality! When you get an interview, let your passion for creating a warm atmosphere shine through. Share stories that highlight your problem-solving skills and how you've led teams in the past.

✨Tip Number 3

Be proactive! If you see a job opening on our website, don’t just apply—follow up with a friendly email expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.

✨Tip Number 4

Prepare for the unexpected! Think about common scenarios you might face as a Shift Leader and how you'd handle them. This will not only boost your confidence but also impress your interviewers with your readiness to elevate guest experience.

We think you need these skills to ace Shift Leader: Elevate Guest Experience & Team Performance

Leadership Skills
Customer Service
Problem-Solving Skills
Attention to Detail
Team Management
Organisational Skills
Communication Skills
Ability to Create a Positive Atmosphere

Some tips for your application 🫡

Show Your Leadership Skills: When writing your application, make sure to highlight any previous experience where you've led a team or taken charge of a project. We want to see how you can inspire others and create that warm atmosphere for guests!

Be Detail-Oriented: Pay attention to the details in your application. This means checking for typos and ensuring your format is clean and professional. We appreciate candidates who take pride in their work and can maintain high standards, just like we do at our pub!

Problem-Solving Examples: Include specific examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with creative solutions to enhance guest experiences and team performance.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!

How to prepare for a job interview at Greene King

✨Know the Venue Inside Out

Before your interview, make sure you know the pub and dining chain well. Familiarise yourself with their menu, values, and any recent news or events. This shows genuine interest and helps you connect your answers to their specific culture.

✨Showcase Your Leadership Skills

As a Shift Leader, you'll need to demonstrate your ability to lead by example. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you can elevate both guest experience and team performance.

✨Emphasise Problem-Solving Abilities

Expect questions about handling difficult situations. Think of scenarios where you've had to think on your feet or resolve customer complaints effectively. Highlight your problem-solving skills and how they contribute to maintaining high service standards.

✨Create a Warm Atmosphere in Your Responses

Since the role involves creating a welcoming environment for guests, let your personality shine through during the interview. Use friendly language, smile, and show enthusiasm for the role. This will help convey that you can foster a warm atmosphere for both guests and team members.

Shift Leader: Elevate Guest Experience & Team Performance
Greene King

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