RPG Programmer Analyst

1 week ago Be among the first 25 applicants

Responsibilities

• Act as 4th Line Support for the Business.
• Be an escalation point for our 2nd and 3rd Line Team Members.
• Use RPG and Coding skills to aid resolution of fixes and improve/undertake development of systems.
• Use EDI skills to help onboard and maintain the business EDI systems.
• Manage our application portfolio to maintain aggressive system uptime targets, ensuring systems are upgraded, patched, and maintained proactively.
• Be responsible for delivery of agreed incident SLA’s, ensuring all support issues are fully understood, managed and resolved.
• Own root‑cause targeting for the team to minimise issue volume and improve the customer experience of applications.
• Liaise with wider IT teams to ensure hardware solutions meet business needs for applications.
• Work closely with internal teams and 3rd‑party suppliers to improve system performance, reliability and usability.

What You’ll Bring

• Excellent communication skills, combined with a high degree of enthusiasm, drive and commitment.
• Ability to work independently and prioritise work to meet SLAs in agreed timescales.
• Participation in out‑of‑hours rota.
• Personal drive to stay ahead of the market by researching and understanding new developments.
• Strong interest in technology overall.
• Ability to thrive in a fast‑paced, dynamic, and fun environment with varied demands.
• A ‘can‑do’ attitude, with tenacity, initiative, and creativity.
• Care about doing a great job and exceeding expectations with the quality of what you do.
• Good understanding of Data Protection and handling of PII and business confidential data.

Company Description

This is an exciting opportunity for the successful applicant to make a significant impact on the operation of Greene King’s support functions, bringing your depth of Application skills and knowledge to the team.

The RPG Programmer Analyst (Aurora) will report to the Application Support Manager and is primarily responsible for supporting our core ERP and Warehouse management applications in the Greene King group.

You will need an understanding of Infor System 21 (Aurora) and the RPG programming language to succeed in this role.

Working closely with the business and the IT teams across three main locations—Bury St Edmunds, Burton and Dunbar, with additional warehouses—the successful candidate must be able to deal with multiple systems and processes, be a clear communicator, and have a very strong technical foundation across a range of application types.

We are looking for a passionate and driven individual who can participate and enhance, through their skills, this close‑knit team, driving the culture of customer experience and root‑cause eradication in everything they do. This role is particularly suited to someone who enjoys handling multiple priorities at any given time, with the breadth of knowledge to drive technical improvements alongside the tenacity to undertake day‑to‑day support activities.

Join us at Greene King, the country’s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality.

Benefits

• The chance to further your career across our well‑known brands – as one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33 % for you and 15 % for your loved ones on all of our brands.
• Free employee assistance programme – mental health, well‑being, financial, and legal support because you matter!
• Discount of 50 % for you and 25 % for your loved ones at our Greene King Inns and hotels.
• Refer a friend – earn £1,500 when they are placed.
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30 % off at Superdrug, exclusive discounts with three mobile, and many more.