At a Glance
- Tasks: Support core ERP and Warehouse management applications, resolving issues and improving systems.
- Company: Join Greene King, the UK's leading pub company with a rich 220-year history.
- Benefits: Enjoy competitive salary, career development, discounts, and employee assistance programs.
- Other info: Participate in Out of Hours rota and stay ahead of market trends.
- Why this job: Be part of a close-knit team driving customer experience in a dynamic environment.
- Qualifications: Knowledge of Infor System 21, RPG programming, and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
- Salary for Advertising: Competitive Salary
- Dept. L4/House: IT Support Services - 99969
Company Description
Join us at Greene King, the country’s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British – the pub experience.
As a Support Analyst (Aurora), you will play a key role in keeping our core ERP and warehouse management systems running smoothly, supporting colleagues across the business. You’ll work closely with IT and operational teams to resolve issues, drive improvements and ensure our applications deliver a great experience every day.
Job Description
As Support Analyst (Aurora), you will…
- Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams
- Support, maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills
- Own incident resolution, meeting agreed SLAs and driving root cause analysis to reduce repeat issues
- Manage and maintain key applications, ensuring systems are patched, upgraded and highly available
- Work with internal teams and third-party suppliers to improve system performance and reliability
- Act as an SME on key systems and projects, supporting both BAU activity and future improvements
What you’ll bring…
- Strong experience supporting ERP systems, ideally Infor System 21 (Aurora)
- Working knowledge of RPG programming and application support in complex environments
- Experience with EDI systems and third-party supplier management
- Excellent communication skills with the ability to troubleshoot and prioritise effectively
- A proactive, independent mindset with a strong interest in technology and continuous improvement
Qualifications
Required
- Infor System 21 (Aurora).
- RPG Programming Language.
- iSeries inc. IBM OS.
- EDI knowledge.
- Building and using testing plans.
- The ability to build relationships with key customers at all levels.
Preferred Skills
- iWMS
- Understanding of satellite Windows based systems to core ERP.
- Understanding of hospitality or brewing industry and relevant technologies.
- Other coding capability.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands– as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Job Location
RPG Programmer Analyst in Bury St Edmunds employer: Greene King
At Greene King, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that fosters collaboration and innovation. As an RPG Programmer Analyst, you will not only contribute to our core operations but also benefit from extensive career development opportunities, competitive salaries, and a range of employee perks including discounts across our brands and access to wellness programmes. Join our passionate team in Bury St Edmunds, where your skills will directly enhance the customer experience and support our mission of pouring happiness into lives.
StudySmarter Expert Advice🤫
We think this is how you could land RPG Programmer Analyst in Bury St Edmunds
✨Tip Number 1
Familiarise yourself with Infor System 21 (Aurora) and the RPG programming language. Consider taking online courses or tutorials to enhance your skills, as this will demonstrate your commitment and readiness for the role.
✨Tip Number 2
Network with current or former employees of Greene King, especially those in IT roles. Engaging in conversations can provide you with valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Stay updated on the latest trends in ERP systems and the hospitality industry. Being knowledgeable about current technologies and market trends will not only impress during interviews but also show your passion for the field.
✨Tip Number 4
Prepare to discuss your experience with incident management and root cause analysis. Be ready to share specific examples of how you've resolved issues in previous roles, as this aligns closely with the responsibilities of the RPG Programmer Analyst position.
We think you need these skills to ace RPG Programmer Analyst in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with RPG programming and Infor System 21 (Aurora). Include specific projects or roles where you've successfully supported ERP systems or managed application portfolios.
Craft a Compelling Cover Letter:In your cover letter, express your passion for technology and how your skills align with Greene King's mission. Mention your ability to handle multiple priorities and your commitment to improving customer experience.
Showcase Technical Skills:Clearly outline your technical skills relevant to the role, such as EDI knowledge, log analysis, and any experience with iSeries or IBM OS. Provide examples of how you've used these skills in past roles.
Demonstrate Communication Skills:Since excellent communication is key for this role, consider including examples of how you've effectively collaborated with teams or resolved issues in previous positions. This will show your ability to work well within a close-knit team.
How to prepare for a job interview at Greene King
✨Showcase Your RPG Skills
Make sure to highlight your experience with the RPG programming language during the interview. Be prepared to discuss specific projects where you've used RPG, and how your skills can directly benefit Greene King's ERP and Warehouse management applications.
✨Understand Infor System 21 (Aurora)
Familiarise yourself with Infor System 21 (Aurora) before the interview. Demonstrating a solid understanding of this system will show that you're ready to hit the ground running and can effectively support the company's core applications.
✨Communicate Clearly
As the role requires excellent communication skills, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in a way that non-technical team members can understand, showcasing your ability to bridge the gap between IT and business.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Discuss your approach to root cause analysis and how you’ve improved customer experience through your problem-solving abilities. This will illustrate your tenacity and commitment to delivering great results.
