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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and create unforgettable guest experiences.
- Company: A top pub chain in Greater London with a vibrant atmosphere.
- Benefits: Career advancement opportunities and exclusive employee discounts.
- Why this job: Join a fun team and make a real difference in customer satisfaction.
- Qualifications: Strong leadership skills and experience in customer service.
The predicted salary is between 30000 - 42000 £ per year.
A leading pub chain in Greater London is seeking a Team Leader to ensure high standards and customer satisfaction. In this role, you will lead your team, manage shifts, and create memorable experiences for customers. You will be responsible for resolving issues in the absence of management and ensuring a safe and clean environment.
Ideal candidates will have strong leadership skills and a background in customer service. This position offers opportunities for career advancement and various employee discounts.
Pub Team Leader: Lead Service & Delight Guests employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Team Leader: Lead Service & Delight Guests
✨Tip Number 1
Get to know the pub chain's vibe! Visit a few locations, chat with staff, and soak up the atmosphere. This will help you understand their customer service style and give you some great talking points during your interview.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. We want to see how you can create memorable experiences for guests and keep the team motivated.
✨Tip Number 3
Prepare for situational questions! Be ready to discuss how you'd handle specific challenges, like a difficult customer or a busy shift. This will demonstrate your problem-solving skills and ability to maintain high standards under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Don’t forget to follow up after applying to show your enthusiasm!
We think you need these skills to ace Pub Team Leader: Lead Service & Delight Guests
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've successfully led teams in the past and created memorable experiences for customers.
Customer Service is Key: Since this role is all about delighting guests, share specific examples of how you've gone above and beyond in customer service. We love hearing about those moments that made a difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Greene King
✨Know the Pub Inside Out
Before your interview, do some research on the pub chain. Familiarise yourself with their menu, values, and any recent news. This shows your genuine interest in the role and helps you answer questions more effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to create memorable experiences for guests.
✨Emphasise Customer Satisfaction
Be ready to discuss how you would handle difficult situations with customers. Think of specific scenarios where you turned a negative experience into a positive one. This will demonstrate your commitment to high standards and customer delight.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the pub is the right fit for you.
