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- Tasks: Lead a team to deliver exceptional customer experiences and ensure smooth operations.
- Company: Join Greene King, a community-focused pub chain that brings people together.
- Benefits: Competitive salary, discounts on food and drink, and career development opportunities.
- Why this job: Be a local hero, making every visit memorable for customers and leading a passionate team.
- Qualifications: Strong leadership skills and a positive, adaptable attitude.
- Other info: Enjoy a dynamic work environment with great perks and the chance to grow your career.
The predicted salary is between 28800 - 43200 £ per year.
As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.
Responsibilities:
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
- A great eye for detail, making sure every pint is poured to perfection.
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
Benefits:
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
- A positive can-do attitude and be a real team player.
- Competitive salary and pension contribution.
- The chance to further your career across our well-known brands with training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands.
- Free employee assistance program - mental health, well-being, financial, and legal support.
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
- Refer a friend - earn up to £1,500 for referring someone who is placed.
- Wagestream - access your wage before payday.
- Retail discounts - receive up to 30% off at Superdrug and exclusive discounts with Three Mobile.
Team Leader in Norwich employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greene King's social media and website. This will help you understand their values and how you can fit in as a Team Leader.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or resolved conflicts. Be ready to share these stories during your interview to show you're the perfect fit for leading by example.
✨Tip Number 3
Show off your customer service experience! Prepare to discuss how you've created memorable experiences for customers in the past. This will highlight your ability to keep customers happy, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Greene King family!
We think you need these skills to ace Team Leader in Norwich
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous experience where you've led a team or taken charge in a busy environment. We want to see how you can inspire others and keep things running smoothly!
Customer Service is Key: Don’t forget to mention your passion for providing excellent customer service. Share examples of how you've gone above and beyond to ensure customers leave with a smile. We love candidates who understand the importance of a warm welcome!
Attention to Detail Matters: As a Team Leader, having a keen eye for detail is crucial. In your application, give us examples of how you've maintained high standards in previous roles. Whether it’s about cleanliness or quality, we want to know how you ensure everything is just right.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're serious about joining our team at Greene King!
How to prepare for a job interview at Greene King
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Team Leader at Greene King entails. Familiarise yourself with their values and how they prioritise customer experience. This will help you demonstrate that you're not just looking for any job, but that you're genuinely interested in leading a team in their unique environment.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've successfully led a team in the past. Think about times when you resolved conflicts, motivated your team, or ensured high standards were met. This will show them that you can lead by example and keep everything running smoothly during busy shifts.
✨Emphasise Customer Service Excellence
Since customer satisfaction is key, prepare to discuss how you would create memorable experiences for patrons. Share your thoughts on what great service looks like and how you would instil that in your team. This will highlight your commitment to maintaining high standards and keeping customers happy.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, like dealing with a difficult customer or managing a busy shift. Practise your responses to these scenarios so you can demonstrate your ability to think on your feet and adapt to challenges. This will show them you're ready for anything that comes your way!