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- Tasks: Ensure guest safety, provide memorable experiences, and handle late check-ins.
- Company: Join the fun and inclusive team at Greene King.
- Benefits: Earn up to £13.50 per hour, enjoy discounts, and access mental health support.
- Why this job: Be the first point of contact and make every guest feel welcome.
- Qualifications: A passion for service, attention to detail, and a positive attitude.
- Other info: Great career growth opportunities with training and development.
Join to apply for the Night Porter role at Greene King.
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Responsibilities
- Provide customers with a heartfelt and memorable experience each and every time they visit
- Be the first point of contact for late arrival check-ins and walk-ins
- Ensure guest and business safety, and security is top priority at all times
- In the event of a fire, evacuate all guests and team from the business safely and quickly
- Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay
Pay and Benefits
- Pay: Up to £13.50 per hour
- Competitive salary, pension contribution
- The chance to further your career across our well‑known brands – as one of the industry\’s top apprenticeship providers, we can provide training and development at each level of your career
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount
- Free employee assistance program – mental health, well‑being, financial, and legal support because you matter
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank
- Wage Stream – access your wage before payday for when life happens
- Retail discounts – receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more
Qualifications
- Willingness to learn and expand your skills
- Have a great eye for detail, making sure every pint is poured to perfection
- A passion for giving great service and making sure every customer receives a warm welcome
- A positive can‑do attitude and be a real team player
Additional Information
As a Night Porter, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.
Join us at Farmhouse Inns, where the drinks are always flowing and the plates are piled high. Our pubs bring families and friends together.
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Night Porter employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Make sure to showcase your personality during the interview! We want to see how you can bring that warm welcome to our guests. Be yourself and let your passion for great service shine through.
✨Tip Number 2
Prepare some questions about the role and the team. This shows us that you're genuinely interested in being part of our fun and inclusive environment. Plus, it gives you a chance to find out if we're the right fit for you!
✨Tip Number 3
Don’t forget to highlight any relevant experience you have, even if it’s not directly related to hospitality. We love seeing how skills from different areas can translate into making our guests' experiences memorable.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll get access to all the perks we offer, like discounts and training opportunities.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and any relevant experiences that make you a great fit for the Night Porter role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your attention to detail and your positive attitude, as these are key qualities we’re looking for. It shows us that you’ve done your homework and understand what we value.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your writing clear and concise, focusing on your skills and experiences that relate directly to the Night Porter position. This makes it easier for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company while you’re there!
How to prepare for a job interview at Greene King
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like guest check-ins, safety protocols, and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a memorable experience for guests, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your passion for great service.
✨Demonstrate Your Team Spirit
Being a Night Porter means working closely with a team, so it's important to show that you're a team player. Prepare to discuss times when you've collaborated effectively with others or helped out a colleague. This will show that you can contribute positively to the fun and inclusive environment they’re looking for.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewer. You might want to inquire about training opportunities or what a typical night shift looks like. This not only shows your interest but also helps you determine if the role is the right fit for you.
