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- Tasks: Ensure guest safety, provide memorable experiences, and prepare for functions.
- Company: Join Venture Hotels, a pioneering team pushing boundaries in hospitality.
- Benefits: Flexible hours, inclusive team culture, and opportunities for skill development.
- Why this job: Be the first point of contact and make a real impact on guests' stays.
- Qualifications: Willingness to learn, attention to detail, and a passion for great service.
- Other info: Perfect for night owls looking for a fun and dynamic work environment.
The predicted salary is between 12 - 16 £ per hour.
As a Night Porter, you will provide customers with a heartfelt and memorable experience each and every time they visit. You will be the first point of contact for late arrival check-ins and walk-ins. Ensuring guest and business safety and security is a top priority at all times. In the event of a fire, you will evacuate all guests and team from the business safely and quickly. You will answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
Your responsibilities include:
- Setting up and preparing for functions and meetings in our 2 function rooms.
- Setting up the resident breakfast room.
- Cleaning the guest area front of house to ensure the first guests to come down for breakfast are met with sparkling facilities.
A typical shift starts at 11.15pm and finishes at 6.15am.
What you’ll bring:
- A willingness to learn and expand your skills.
- A great eye for detail, making sure every function is set up to perfection.
- The ability to work on your own as this role is mostly lone working while the guests sleep.
- A passion for giving great service and making sure every customer receives a warm welcome.
- A positive can-do attitude and being a real team player.
You will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience. There has never been a better time to join our evolving hotel company and be part of this incredible journey.
A multi-year development plan to transform our properties into boutique design-led hotels, with a fresh and local approach to dining, means we will provide our guests with a luxurious setting in which to unwind.
Night Porter in Milton Keynes employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Venture Hotels. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be the first point of contact for guests. Think about how you can create a warm welcome and handle any complaints. Role-play scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've ensured everything is set up perfectly in past roles. Whether it’s preparing for functions or cleaning guest areas, let them know you take pride in your work.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Even though this role involves a lot of lone working, being a team player is crucial. Share experiences where you’ve collaborated with others to enhance guest experiences or improve safety.
We think you need these skills to ace Night Porter in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let us see your enthusiasm for providing great service. Share any experiences where you went above and beyond to make someone's day better. We love candidates who genuinely care about creating memorable experiences for guests!
Highlight Your Attention to Detail: As a Night Porter, you'll need a keen eye for detail. In your application, mention specific instances where your attention to detail made a difference, whether it was in setting up an event or ensuring everything was just right for guests. This will show us you're the perfect fit!
Emphasise Your Ability to Work Independently: Since this role involves a lot of lone working, it's important to convey your ability to work independently. Share examples of times you've successfully managed tasks on your own, especially during quieter hours. We want to know you can handle things when the guests are asleep!
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and eager to join our team at Venture Hotels!
How to prepare for a job interview at Greene King
✨Know the Company
Before your interview, take some time to research Venture Hotels. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Porter, providing a memorable experience for guests is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle complaints and ensure guest satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Since the role requires a great eye for detail, think of specific instances where your attention to detail made a difference. Whether it was setting up for an event or ensuring cleanliness, be ready to discuss how you can maintain high standards in the hotel environment.
✨Emphasise Your Team Spirit
Even though the role involves lone working, being a team player is still important. Share examples of how you've collaborated with others in previous roles. This will show that you can contribute positively to the team dynamic, even when working independently at night.
