At a Glance
- Tasks: Handle customer enquiries and complaints with empathy and professionalism.
- Company: Join Greene King, the UK's leading pub company and brewer.
- Benefits: Competitive salary, pension, discounts, and mental health support.
- Other info: Opportunities for career growth and training in a supportive environment.
- Why this job: Make a real difference in customer experiences while enjoying great perks.
- Qualifications: Strong communication skills and proficiency in Excel and Word.
The predicted salary is between 30000 - 40000 € per year.
Please note that this is a 4 month FTC.
Your role as Customer Relations Advisor:
- To be able to handle a large variety of customer enquiries and complaints from first contact through to escalation, where necessary.
- Manage large amounts of customer telephone calls and web contact forms whilst maintaining thorough and accurate customer records.
- Keep sensitive customer data and financial records private and confidential, and to be aware of the data protection legislation.
What you’ll bring…
- Empathetic and positive approach.
- Clear, concise communication.
- Great time management skills.
- Competency on Excel, Word and email systems.
- A flexible work approach and an ability to work well in a team and independently.
Company Description:
Join us at Greene King, the country’s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Additional Information:
We’re all about rewarding our team’s hard work, that’s why…
- You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Customer Relation Advisor in Little Chalfont employer: Greene King
Greene King is an exceptional employer, offering a vibrant work culture that values teamwork and individual growth. As a Customer Relations Advisor, you'll benefit from comprehensive training and development opportunities, competitive salaries, and generous discounts across our brands, all while being part of a proud British heritage in hospitality. With a strong focus on employee well-being and support, Greene King ensures that you not only thrive in your role but also enjoy a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relation Advisor in Little Chalfont
✨Tip Number 1
Get to know the company! Research Greene King and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Relations Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Show off your time management skills! During interviews, share examples of how you've effectively managed multiple tasks or calls in previous roles. This will demonstrate your ability to handle the fast-paced environment at Greene King.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Greene King family.
We think you need these skills to ace Customer Relation Advisor in Little Chalfont
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Advisor role. Highlight your experience with customer enquiries and complaints, and show us how your skills match what we're looking for!
Show Off Your Communication Skills:Since clear and concise communication is key in this role, use your application to demonstrate your writing skills. Keep it professional but friendly, just like how we want our team to interact with customers.
Be Honest About Your Experience:Don’t be shy about sharing your past experiences, even if they’re not directly related. We value a positive attitude and a willingness to learn, so let us know how you've handled challenges in the past!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Greene King
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries and complaints effectively, as this role requires you to manage a variety of customer interactions. Be ready to share examples of how you've successfully resolved issues in the past.
✨Show Off Your Empathy
Since an empathetic approach is crucial for this role, think of situations where you've demonstrated understanding and compassion towards customers. During the interview, highlight these experiences to show that you can connect with customers on a personal level.
✨Demonstrate Your Communication Skills
Clear and concise communication is key for a Customer Relations Advisor. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you had to communicate complex information simply, showcasing your ability to adapt your communication style.
✨Be Ready to Discuss Data Protection
Given the importance of keeping sensitive customer data private, make sure you're familiar with data protection legislation. Be prepared to discuss how you would handle confidential information and why it's important in a customer service context. This will show that you take privacy seriously.
